news
Riga Airport receives tender for Rail Baltica line and station
The developments are expected to begin in 2021 and will connect passengers of the airport to the city centre, with the total estimation being €280 million.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
news
Finavia Corporation sign loan agreement with European Investment Bank
The €150 million loan will be used to fund Helsinki Airport's expansion plans, aiming to make the passenger experience a smoother one.
news
ACI World publishes updated policy brief on airport networks
An updated policy brief on airport networks has been published ACI World, acknowledging they can play a key role in ensuring the economic sustainability of regional airports.
news
Domodedovo Airport opens lounge dedicated to PRMs
Domodedovo Airport has introduced a new lounge specifically designed for passengers with reduced mobility to improve their experience at the airport.
news
New taxiway featuring remote de-icing facilities opened at Luton Airport
The second of three new taxiways has been completed ahead of schedule at Luton Airport, featuring one of the largest remote de-icing facilities in Europe.
news
NAC invites customers to complete satisfaction survey
NAC is asking customers and stakeholders to complete a satisfaction survey across its eight airports during a two week period.
news
Collaboration must happen in order to accommodate future air growth
ACI World's Angela Gittens emphasised the importance of collaboration in order to remain safe, secure and sustainable, but still accommodate future growth.
article
Creating a truly seamless passenger experience by facilitating trust
We spoke to Annet Steenbergen, Chair of the IATA Facilitation Working Group about creating a truly seamless passenger flow by facilitating trust.
news
Airlines and airports spend a record $50 billion on IT in 2018
Investments went towards improvements to the passenger journey through developments in IT, with airports now beginning to see the impacts.
news
Home-to-gate advice now available in Auckland Airport’s app
Auckland's app update will provide real-time travel information for passengers, from home to departure gate, including wait times and traffic.
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International Airport Review’s 2019 award winners announced
International Airport Review once again chose to recognise and highlight industry progression, with awards focused on celebrating excellence within airport operations. This year, we homed in on four key topics within the airport industry, and added our very first Readers’ Choice award.
news
Retail concessions must improve to ensure airport competitiveness
Airports Council International suggests that commercial offerings must improve in order to increase non-aeronautical revenue.
podcast
Podcast: Episode 2 – Roberto Castiglioni
For International Airport Review’s second podcast in its new series, Tara Nolan spoke to Roberto Castiglioni, investigating the aviation industry’s attitude towards passengers with reduced mobility (PRMs).
article
Smart Airport Plan: Making the future of the airport a reality
We spoke to Myojung (MJ) Koh, Smart Airport Team Manager at Incheon International Airport, about how the airport's Smart Airport Plan is revolutionising the passenger experience.
news
Charlotte Douglas International Airport to begin Terminal Lobby Expansion
The renovations will transform the terminal’s entrance and aim to improve the experience for both passengers and visitors.
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