Self-service technology is imperative if airports aspire to meet the demands of tomorrow, emphasises Borry Vrieling from eezeetags.
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Here, International Airport Review explores the various terminal operations that occur within an airport.
Some of these operations will be focused on securing a seamless passenger experience, others on ensuring security, increasing revenues or reducing environmental impact. Regardless of the aim, these initiatives are integral to the daily operation of an terminal, and in the long term, for the success of the airport.
Whether an airport is an international hub or a small regional airport, the terminal must function efficiently, passengers must be well catered for and staff must be happy. A negative terminal experience could be detrimental to the airport, and so operations must be optimised and new methods considered. These include new technologies, data-sharing between stakeholders, collaboration, airport management systems, and much more.
Gatwick Airport previously said terminal operations was “the heartbeat of the airport”. This section of the website will provide you with information that you can use to ensure your airport keeps beating.
From the moment a passenger journeys to the departure terminal, they’re faced with a series of small but potentially stressful challenges.
23 January 2020 | By Honeywell
Fueled by the explosion of data, smart sensors and connectivity, big data analytics and the Internet of Things (IoT) help airports to stay focused on their core mission: Flying cargo and passengers safely and on time – while optimising their operations and enabling great travel experiences. This webinar will explain…
Following a successful trial, an additional 1,500 spaces have been added to the outdoor robotic parking service at Lyon Airport.
The modernisation project will benefit from a partnership between Fraport Greece and Hill International, who will oversee the construction risk management.
In a bid to increase capacity and improve the passenger experience, expansion works will begin at Changi Airport at the end of January 2020.
The project involves the development of a new integrated terminal at Jersey Airport, led by Volkers Fitzpatrick.
New research, undertaken at Queen's University in Belfast, has lead to the beginning of a development project for more efficient security scanners.
Technology will create new roles and new operational models requiring different competencies and mindsets. Martín Eurnekian, President of Aeropuertos Argentina 2000, reminds us that the user experience must remain at the centre of this transformation.
Designed to soothe nervous fliers and passengers with hidden disabilities, the therapy dogs are now a semi-permanent feature at Southampton.
On 5 February 2020, International Airport Review and IATA will explore how and why the aviation industry stands to greatly benefit from One ID.
As airports prepare to fulfil the new security and data collection requirements outlined by the EU, Chris Gilliland, Director of Innovative Travel Solutions within Vancouver International Airport, talks about how automated, self-service border control solutions must be considered.
In a bid to make wayfinding at the airport easier, Prague Airport has worked with Apple Maps to provide a digital map of the terminals' interior.