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Airport Terminal OperationsHere, International Airport Review explores the various terminal operations that occur within an airport.

Some of these operations will be focused on securing a seamless passenger experience, others on ensuring security, increasing revenues or reducing environmental impact. Regardless of the aim, these initiatives are integral to the daily operation of an terminal, and in the long term, for the success of the airport.

Whether an airport is an international hub or a small regional airport, the terminal must function efficiently, passengers must be well catered for and staff must be happy. A negative terminal experience could be detrimental to the airport, and so operations must be optimised and new methods considered. These include new technologies, data-sharing between stakeholders, collaboration, airport management systems, and much more.

Gatwick Airport previously said terminal operations was “the heartbeat of the airport”. This section of the website will provide you with information that you can use to ensure your airport keeps beating.

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Why Performance Based Oversight, SeMS and professionalisation of training are imperative for the aviation sector

17 November 2020 | By ,

Kirsty Wells, SeMS Programme Lead, and Nina Smith, Head of Training and Human Factors at the Civil Aviation Authority (CAA), discuss the move towards Performance Based Oversight and how SeMS is the stepping stone in achieving this, alongside the professionalisation of training.

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