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Terminal Operations

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Here, International Airport Review explores the various procedures that occur within an airport’s terminal.

Some of these operations will be focused on securing a seamless passenger experience, others on ensuring security, increasing revenues or reducing environmental impact. Regardless of the aim, these initiatives are integral to the daily operation of an terminal, and in the long term, for the success of the airport.

Whether an airport is an international hub or a small regional airport, the terminal must function efficiently, passengers must be well catered for and staff must be happy. A negative terminal experience could be detrimental to the airport, and so operations must be optimised and new methods considered. These include new technologies, data-sharing between stakeholders, collaboration, airport management systems, and much more.

Gatwick Airport previously said terminal operations was “the heartbeat of the airport”. This Terminal Operations section of the website will provide you with information that you can use to ensure your airport keeps beating.

webinar

Smart, secure airports for the modern traveller

16 October 2019 | By Unisys Corporation

ABOUT THIS WEBINAR Security threats to airports have evolved significantly over time, especially with the convergence of IT and OT. With steadily increasing passenger volumes, ensuring airport and passenger security without compromising the travellers’ airport experience is challenging. Modern travellers expect a seamless, paperless and secure travel experience, which traditional…

article

Do you know who an airport’s primary customer is?

10 October 2019 | By

Travel agent, passenger, shareholder or legislator, no matter what the answer is, Gaëtan Gagné, Former President and CEO of Aeroport de Québec Inc, says knowing who your primary customer is will help you to define what expectations you must fulfill. As a result of this, YQB built a business strategy…

webinar

Optimising passenger flow with a holistic approach to resource management

4 October 2019 | By Dassault Systèmes

ABOUT THIS WEBINAR The right resource allocation is key in improving passenger flow at your airport. But without an holistic view on the operations, inefficient or even counter-productive decisions are easily made. In this webinar we explain how a passenger flow model can be used to determine the optimal resource…

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