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CEO at Gerald R. Ford Airport trusts disruptors can become improvements
Tory Richardson details how challenges within the aviation industry should be used to help cater for the increased demand for air travel in the years to come.
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A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Self-driving taxis introduced at McCarran International Airport
McCarran Airport joins over 3,400 destinations and high-traffic locations in Las Vegas serviced by self-driving cars.
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Therapy dog service introduced by Southampton Airport
Designed to soothe nervous fliers and passengers with hidden disabilities, the therapy dogs are now a semi-permanent feature at Southampton.
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IATA One ID: A vision for an end-to-end biometric passenger journey
On 5 February 2020, International Airport Review and IATA will explore how and why the aviation industry stands to greatly benefit from One ID.
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San Francisco Airport announces security expansion and improvements
The expansion will increase the available capacity and decrease waiting times at the two security screening checkpoints at SFO.
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Prague Airport launches terminal interior map in Apple Maps
In a bid to make wayfinding at the airport easier, Prague Airport has worked with Apple Maps to provide a digital map of the terminals' interior.
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Vilnius Airport to benefit from new baggage management system
Lithuanian Airports aims to decrease check-in times at Vilnius Airport with the new self-service baggage drop-off stations.
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Disabled passengers feel failed by airports, Which? study finds
Which? Travel commissioned the survey in partnership with RiDC and found numerous poor accessibility services at airports.
whitepaper
Whitepaper: How to service digital airport passengers
Digital transformation has fundamentally changed passenger expectations about air travel.
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Liverpool John Lennon aims to be the North of England’s most accessible airport
Collaborating with multiple stakeholders and organisations, Liverpool John Lennon Airport has numerous initiatives in place for passengers with reduced mobility.
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CEO of Edinburgh Airport predicts the future of aviation will be rewarding
Gordon Dewar, for the first article in a series of interviews with airport CEOs, tells International Airport Review how being CEO of Edinburgh Airport enables him to connect not just cities and countries, but individuals too.
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Parallel Reality experience to be trialled at Detroit Metropolitan Airport
Delta Air Lines will launch Parallel Reality at Detroit Airport, allowing multiple travellers to see personalised content on a single digital screen.
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Google Assistant’s interpreter mode installed at JFK Airport’s Terminal 4
The Google feature provides real-time language translation to international passengers, with 29 languages currently supported.
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Immigration arrival area at klia2 doubles capacity following renovation
The renovated immigration arrival hall can now comfortably facilitate 1,000 visitors at a time, compared to the prior 500 visitors.
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DTW Destination Pass programme extended indefinitely
The programme allows non-ticketed visitors to enter the post-security side of two terminals at DTW following a successful application the day prior.