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A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
In order to offer the best passenger experience, Haneda Airport has introduced a range of new services at its Terminal 2, including self-service baggage drops and smart security check lanes.
Rochelle ‘Chellie’ Cameron, CEO of Philadelphia International Airport, tells International Airport Review about the importance of the airport’s workforce, and the significance of guest experience.
26 March 2020 | By IDEMIA
While airports have to process an increasing number of passengers, they experience ever more stringent immigration border control, induced by States’ regulations. Moreover, a recent study from IATA demonstrates how border control is a bottleneck in the passenger flow process, resulting in increasing traveller dissatisfaction. International hubs have to equip…
The automated voice assistant is now dealing with 30 per cent of customer calls made to the help-desk in a bid to improve the customer experience.
Following travel restrictions, border closures and the closing of hotels, the UK government is now working with airlines to bring passengers home.
In the latest instalment of International Airport Review’s exclusive CEO series, Kadri Samsunlu, CEO of Istanbul iGA Airport, discusses how far the newly-developed airport has come since beginning operation at full capacity in early 2019.
Despite often being seen as an inconvenience and the reason for longer journey times, José Luis Nieto, Head of the Security Division at Aena, discusses the importance of airport security in ensuring safe travel and limiting the number of industry-changing security issues.
Globally, airports’ capacity is under strain, and operators are focused on maximising existing and growing capacity. With space at a premium and passenger safety paramount, capacity planning requires intelligent forecasting. With combined end-to-end passenger flow and flight data insights, future-planning is more straightforward, transparent, and accurate.
Abu Dhabi Airport joins a select group of international airports to have implemented the advanced airfield lighting technology.
In partnership with LVNL, Amsterdam Airport Schiphol has developed a joint programme of measures to reduce noise emissions caused by air traffic.
As part of International Airport Review’s exclusive CEO series, Vaclav Rehor discusses how aviation must cooperate effectively to ensure a safe future for the industry.
What measures are airports and airlines taking in response to the impact of the COVID-19 outbreak? This page will be updated with the latest information.
Following the ever-increasing significance of social media, Brussels Airport discusses how branching out beyond standard social media channels can benefit both airport and passengers.
The digital factory will act as a base for the development, experiment and launch of new digital products and services for Changi Airport Group.
Kate Hall, Marketing and Communications Manager at Newcastle International Airport, discusses how to develop a successful airport app and use it to create the perfect passenger experience.
