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IATA gains airline partners for trials of new IATA Travel Pass
Emirates and Etihad Airways have become two of the first airlines in the world to partner with IATA on trialling its new digital travel pass.
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Passenger Experience
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A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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The NEXTT Vision: From concept to implementation – during and post-COVID-19
After a successful first webinar, which saw over 1,000 participants register, NEXTT will be hosting their second webinar on 4 February 2021, which will look at how the industry is moving from concepts to the implementation of ideas, and how it is taking advantage of the new imperatives of healthy…
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ACI’s Level 2 Airport Customer Experience Accreditation awarded to Queen Alia Airport
As a result of embedding positive customer experience within its brand promise, Queen Alia Airport has received the higher level ACI accreditation.
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ACI Airport Health Accreditation awarded to Kempegowda Airport
Following a range of fumigation and hygiene measures implemented at BLR Airport, ACI has awarded the airport with its health accreditation.
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Brisbane Airport awarded ACI Airport Health Accreditation
By being awarded the ACI accreditation, Brisbane Airport has received international recognition for its 'COVID Safe' practices.
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Issue 6’s Guide To… Airport Apps
Alongside offering passengers the ability to forward plan, check in, schedule parking and even purchase duty-free items before they arrive at the airport, airport apps have been forced to evolve to help restore passenger confidence in air travel. Articles in this Guide To explore how airports are using apps to…
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Industry stakeholders express concern over new Latin America and Caribbean travel restrictions
ACI-LAC, ALTA, CANSO and IATA have called for the implementation and adherence to internationally-agreed measures which permit safe air travel during the COVID‐19 pandemic.
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Rome-Fiumicino and Rome-Ciampino become first airports to complete ACI airport health audit
ACI World's Airport Health Measures Audit Programme, which two of Rome's major airports have now completed, is designed to offer additional reassurance to passengers when travelling amidst COVID-19.
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High hygiene levels are now the backbone of passenger experience
Sue Hudson, Head of Service Proposition at Heathrow Airport, details how Heathrow examined what passengers need to regain confidence to travel.
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Nashville International Airport flies high for passengers
Nashville International Airport has an extensive array of initiatives dedicated to enriching its passengers’ experience. Although the global pandemic has postponed some of these activities, the airport informed International Airport Review of how the journey at Nashville is above the rest.
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Redefining the airport experience to accommodate emotional wellbeing
Qatar’s Hamad International Airport has amended its airport experience to ensure that passengers experience a smooth and welcoming journey post-COVID-19.
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Airports are tailoring measures to assist everyone
Jean-Sébastien Pard, Senior Manager of Facilitation and Passenger Services at ACI World, highlights how accessible airport operations are imperative, even more so during these difficult times.
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Passenger COVID-19 testing programme extended at Tampa Airport
After launching the testing programme in October 2020, Tampa Airport and BayCare Health System anticipate operating the site for several more months.
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Lithuanian Airports’ strategic goal
The year 2019 saw Lithuanian Airports support its highest number of PRMs across its network of airports, with as many as 56 per cent being satisfied with the accessibility services on offer. However, ensuring equal access to services is a priority for the operator, and Lithuanian Airports continues to work…
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Case Study: Fraport’s network infrastructure management
Learn how Fraport achieved better documentation and management of their complex and evolving telecommunications and IT infrastructure – at lower cost.