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How do we solve the capacity constraints in the Asia-Pacific region?
One of the capacity restraints the Asia-Pacific region is facing comes from a lack of human resources, in terms of both recruiting and training skilled-aviation personnel.
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ACRIS Model: Utilising data to personalise the passenger experience
The aviation industry will soon heavily rely on data, not just to enable a smooth experience but to ensure services are based on individual preferences. ACI’s ACRIS Model will be an integral tool in this transformation.
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Express rail service launched at London Luton Airport
East Midlands Railway will deliver more than £600 million of improvements including regular electric train services between London and Corby and Luton Airport Parkway.
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Mobile information totem ready for take-off
Mobile apps frequently supplement in-terminal passenger information displays, providing up-to-the-minute news on delays and cancellations; fixed totems deliver advertising messages and waymarking helps travellers navigate the airport.
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Malta International Airport increases seating capacity by 10 per cent
In a bid to increase passenger satisfaction at Malta International Airport, a new seating area has replaced a retail outlet to increase terminal comfort.
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Prague Airport: A journey towards more than just a modern airport
Vaclav Rehor, CEO of Prague Airport, details how although the airport’s increased number of passengers is of course a positive development, it does have its drawbacks – a double-edged sword that is affecting airports across the world.
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Copenhagen reports record highs in passenger satisfaction
As passenger numbers at Copenhagen Airport continue to rise, it is reassuring to see that satisfaction is at a record high too - 87 per cent of passengers are satisfied or very satisfied with the airport.
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Prague Airport has introduced digital signage in six languages
New passenger information screens at Prague Airport give information in six languages, ensuring more people can easily navigate the airport.
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New report calls for the continued investment in Australia’s airports
Airport investment and effective land use planning are essential for sustainable growth and longevity of the development of Australia's regional airports.
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Letter from the Editor: Collaborative thinking and shared learning is key to developing IT and security in our industry
With airports constantly challenged to keep up with the opportunities and associated risks brought about by advances in technology, Tara Nolan looks ahead to this year's Airport IT & Security conference for some answers.
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ACI World announces headliners for Customer Experience Global Summit
ACI's Customer Experience Global Summit brings the aviation world together to explore best practices in customer experience through case studies, discussions and more.
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Gatwick Airport prepares for the future with substantial investment
Gatwick Airport has pledged to invest £1.11 billion to ensure passengers are the heart of the airport’s future while also improving resilience and creating additional capacity.
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Gatwick Airport welcomes newest team member, Gail the chatbot
Wouldn't it be easier if you could ask your phone for flight and airport information? Gatwick have introduced AI bot Gail to aid passengers' journeys.
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ACI World recognises 19 airports who have committed to customer experience
Airports are accredited on customer understanding, strategy, measurement, operational improvement, governance, airport culture, service design/innovation, and airport community collaboration.
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New terminal route will result in faster journey times through Gatwick
Gatwick invests £24 million in new dedicated domestic arrivals route to optimise how passengers move through the airport infrastructure.