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Singapore approves use of IATA Travel Pass for arriving passengers
Following successful trials with Singapore Airlines, the Civil Aviation Authority of Singapore will now accept the use of the IATA Travel Pass by arriving passengers.
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Passenger Experience
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A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Quarantine-free travel between New Zealand and Australia welcomed by AAA
The Australian Airports Association has welcomed the announcement from the New Zealand government that quarantine-free travel between New Zealand and Australia will commence from 19 April 2021.
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UK’s Global Travel Taskforce sets out framework for resumption of international travel
Under a new traffic light system, countries will be designated one of three risk levels as part of the UK government's efforts to restart international travel.
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Aviation’s Post-Crisis Recovery Series: London Luton Airport
The coronavirus pandemic has afforded many airports the opportunity to expand their work within their local community. For International Airport Review’s exclusive series, the CEO of London Luton Airport (LTN), Alberto Martin, highlights LTN’s efforts in this field, and his hopes that this will continue, even as the airport looks…
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Passenger traffic experiences another decline in February 2021
Total global passenger demand in February 2021 saw a decline of 74.7 per cent compared to February 2019, an even steeper fall than January 2021.
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Changi Airport launches online concierge service to support passengers during COVID-19
Changi Airport's Safe Travel Concierge service will help to ease passengers' anxieties about travelling by providing easy access to all of the relevant information and necessary booking services.
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Seattle-Tacoma Airport introduces sensory and prayer rooms for passengers
In a bid to be more accessible and inclusive, Seattle-Tacoma Airport has opened a Sensory Room and Interfaith Prayer and Meditation Room.
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U.S. FAA to award over $627.7 million in funding through its Airport Improvement Program
A total of 390 airports in 39 states, Puerto Rico and the Federated States of Micronesia will benefit from more than $627.7 million in FAA grant funding.
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Heathrow proposes four-tier risk system to kickstart the restart of UK aviation
Heathrow has submitted its plan - a dynamic four-tier system that applies differing controls for differing country risk levels - to the UK government's Global Travel Taskforce.
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Utilising passenger insight in a post-COVID-19 world
Emanuele Calà, Head of Innovation and Quality at Aeroporti di Roma, details the passenger-focused approach that has taken a pivotal role during the pandemic, and the use of real time data at different points in the airport journey to truly capture passenger mood.
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TSA introduces credential authentication units at Buffalo Niagara Airport
By introducing the new CAT units at Buffalo Niagara Airport, TSA has been able to increase operational efficiency and limit unnecessary touchpoints.
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London City Airport launches new programme to support the local community
LCY's London City Helpers programme will see the airport work to tackle unemployment and support mental wellbeing in the local community.
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Incheon becomes first airport to achieve ACI Customer Experience Accreditation Level 4
After joining the pilot phase to support ACI's development of Level 4 of the Airport Customer Experience Accreditation, Incheon has become the first airport to achieve the new level.
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Brisbane Airport’s new runway: What it means for the future growth and development of Brisbane
Brisbane Airport’s new runway was five decades in the making and under construction for eight years. Paul Coughlan, Head of Infrastructure Development at Brisbane Airport Corporation, speaks to International Airport Review about why it represents a runway into the future.
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Belfast International achieves ACI Airport Health Accreditation
Following the implementation of stringent health and safety measures at the airport, Belfast International has achieved ACI's health accreditation.