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A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
Dave Lees, within International Airport Review's CEO interview series, explains how, through being CEO of Bristol Airport, he will help aviation maintain its position as the gateway to the rest of the world.
From the moment a passenger journeys to the departure terminal, they’re faced with a series of small but potentially stressful challenges.
Birmingham Airport will work with Midlands Connect to improve road and rail access, including supporting the development of Midlands Engine Rail and HS2.
NEC attended FTE Global 2019 in Las Vegas to showcase how it can help airports and airlines create a seamless end-user experience.
Dr. Atsushi Iwata, VP of NEC’s Safer City Solutions Division, explains how biometric services can play a key role in creating a better end-user experience for air passengers.
Thomas Edison said: “There is a way to do it better – find it”. This quest to do things better drives innovation across industries and sometimes unfolds paradigms that completely change our worldview. iTunes changed the music industry, Airbnb changed hospitality and AmazonGo is changing retail. Something similar is brewing…
Following a successful trial, an additional 1,500 spaces have been added to the outdoor robotic parking service at Lyon Airport.
The introduction of Pocketalk at Edinburgh Airport will help improve the travel experience for international passengers.
The new boarding hall is the first step in the long-term development of Budapest Airport, in cooperation with the Hungarian government.
The introduction of new double passenger bridges is part of Helsinki Airport's efforts to create a more seamless travel experience for passengers.
Explore the award-winning biometric and AI technology of NEC, unlocking uninterrupted kerb-to-gate travel with just a simple smile.
Tory Richardson details how challenges within the aviation industry should be used to help cater for the increased demand for air travel in the years to come.
McCarran Airport joins over 3,400 destinations and high-traffic locations in Las Vegas serviced by self-driving cars.
Designed to soothe nervous fliers and passengers with hidden disabilities, the therapy dogs are now a semi-permanent feature at Southampton.
On 5 February 2020, International Airport Review and IATA will explore how and why the aviation industry stands to greatly benefit from One ID.
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