news
Haneda Airport’s passenger waiting time system put into full operation
The system has been in operation since October 2019, visualising the status of passenger traffic at security inspections.
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Passenger Experience
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A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
video
Seamless travel and predictive analytics
Securing airport experiences where queues, delays, bottlenecks and boredom are replaced by experiences that delight.
news
VINCI Airports completes Salvador Bahia Airport renovation project
The project undertaken by VINCI Airports has increased Salvador Bahia Airport's capacity to 15 million passengers annually.
news
Birmingham Airport launches fully electric bus fleet
The new fleet is the result of a £1.8 million investment and will replace the diesel vehicles currently in operation at the airport.
news
Cork Airport installs self-service bag tag and drop kiosks
The installation is part of Cork Airport's continuous improvement programme and was launched in partnership with Aer Lingus.
news
Self-service and automation technology to be installed at Perth Airport
Perth Airport will be implementing new automation technology next year to ensure the departure experience is hassle-free for passengers.
article
International Airport Review Issue 6 2019
Trafficking, construction and design, airport apps, baggage handling, ARFF and recovery, and noise management are all included in this issue of the magazine.
article
Bordeaux Airport invests and upgrades to handle increasing passenger traffic
The year 2019 has already seen a 13 per cent growth in traffic at Bordeaux Airport, and so improved infrastructure and processes have been deemed essential for the future.
whitepaper
Transforming the traveller’s experience through automated border control
Can automated border control transform the traveller’s experience? This whitepaper compares eGates and self-service border kiosks.
article
Five quick wins for improving airport queue, occupancy and flow efficiency
Airport queues - nobody likes them, least of all passengers who are running late. Fortunately, with regulators across the world increasingly stipulating the use of queue measurement systems to inform passengers of wait times, the guesswork and stress associated with standing in line are diminished.
article
How stressful do passengers find navigating your airport?
Venice Marco Polo Airport coordinated an in-depth study to reveal how – and where – passengers become stressed when travelling through the airport.
podcast
Podcast: Episode 3 – Brian Cobb
For the third episode in International Airport Review’s podcast series, our editor Tara spoke to Brian Cobb, Vice President of Customer Experience and Chief Innovation Officer at Cincinnati / Northern Kentucky International Airport to discover potential approaches when trying to secure a positive passenger journey.
news
‘Friendly WiFi’ certification awarded to Manchester Airports Group
The scheme will ensure that all content accessed and downloaded whilst using the offered Wi-Fi is appropriate and safe for all ages.
news
Chinese airports are embracing AI and automation
Investments are being made into automating the journey and expanding mobile services in order to improve the passenger experience.
news
Schiphol Airport to invest €237 million into airport public transport
The investment will be utilised to increase capacity in order to accommodate the growing number of public transport passengers.