news
Osaka Airport to reopen North and South terminals following renovation
Under renovation since early 2016, the new departure areas at the two terminals of Osaka Airport feature a heavy focus on retail and F&B.
List view / Grid view
Passenger Experience
Filter the results
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
news
Kansai International Airport installs e-gates within terminal
Kansai International Airport has installed 12 e-gates, offering a new and smoother passenger experience when entering airport security.
article
The benefits of a new baggage management system
New self-service baggage drop-off stations are to be implemented at Vilnius Airport, details Dainius Čiuplys, Director of Vilnius Airport, to decrease check-in times.
news
Winnipeg Airport’s new passenger programme enhances inclusivity
Passengers who require additional support can now sign up to receive a personalised, step-by-step tour of Winnipeg Richardson International Airport (YWG) before they fly.
news
JFK Airport’s Terminal 4 implements new social distancing monitoring technology
The new technology will enable JFKIAT’s operations team to monitor passenger social distancing and overcrowding throughout the terminal as part of its COVID-19 response.
article
Combining algorithms and change management at Copenhagen Airport
Samuel í Hjøllum Rude and Louise Gro Trads-Ravig from Copenhagen Airport demonstrate the benefits of using algorithms and change management together to gain the desired value of optimisation within baggage handling.
article
Conveying baggage and brand at Orlando International Airport
Jody Summers details how Orlando’s South Terminal’s individual carrier system will enhance capacity, efficiency and the passenger experience.
article
The International Air Transport Association’s view on seamless travel
Pierre Charbonneau, Director – Passenger at IATA, offers an insight into the various projects that are being worked on to secure a seamless airport experience.
news
ACI World launches Airport Health Accreditation programme
The programme will work to assess the new COVID-19 airport health measures currently being implemented and restore confidence in passengers about their safety when travelling.
article
The building of an entirely new airport at Salt Lake City
The New SLC Airport will secure the area’s position as a global aviation hub, whilst benefiting passengers, the economy and the environment.
article
The needs of the passenger have fundamentally changed
International Airport Review spoke to Konrad Best, Vice President – Digital at Munich Airport, to find out how the German airport is striving to secure a seamless travel experience.
news
Denver Airport achieves major milestones in gate expansion project
Denver Airport has successfully completed the steel structure of the exterior buildings on both Concourse C-East and Concourse B-East.
article
To cater for a passenger, you have to understand the passenger
Carlos Eduardo Gomes Souza, Airport Performance Coordinator at Brazil’s Ministry of Infrastructure, explains the process behind the Brazilian passenger satisfaction survey and the beneficial results that it created for the country’s airports.
news
Tokyo International Airport Haneda implements new self-bag-drop system
Tokyo International Airport Haneda moves closer to providing a seamless travel experience with the integration of self-bag-drop kiosks.
article
Aviation must adapt with the changing world, thanks to COVID-19
Adam Wilson, Operations Director at Edinburgh Airport, discusses how COVID-19 has demanded airport operations change, and how Edinburgh has met these challenges.