Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

news

Cornwall Airport Newquay unveils next gen security upgrade

11 July 2025 | By Holly Miles

Cornwall Airport Newquay has become one of the first regional airports in the UK to implement advanced CT X-ray screening technology

news

Inside Heathrow Airport’s £10bn private investment and its most significant transformation in over a decade

11 July 2025 | By Holly Miles

This major infrastructure programme marks Heathrow’s most significant transformation in over a decade.

news

San Antonio Airport grant secures $13.3 million in Federal funding for new terminal development

10 July 2025 | By Holly Miles

The new terminal is the cornerstone of Elevate/SAT a $2.5 billion dollar expansion and capital improvements programme.

news

Automation, AI and robotics under the spotlight at International Airport Summit 2025

10 July 2025 | By International Airport Summit

Join us at the International Airport Summit in Berlin to engage in discussions with airports over the integration of AI, automation and robotics and how it is helping them drive operational efficiency, improve passenger experience and reduce reliance on manpower.

news

Airport Honour Awards deadline extended until Friday!

9 July 2025 | By International Airport Summit

Want to be honoured among the best airports in the world? Make sure you enter International Airport Review’s Airport Honour Awards within the next few days to be in with a chance of winning!

article

Poland reaches new heights on the European aviation stage

9 July 2025 | By Adam Sanocki

Adam Sanocki, Chief Strategy and Marketing Officer (CSMO) of Polish Airports writes why Poland is experiencing its biggest ever aviation transformation.

news

Hong Kong International Airport to commission two automated carparks

7 July 2025 | By Holly Miles

The new agreement and parking facilities will offer travellers more options for driving to to the airport, as well as ensuring convenience for inbound travellers to visit the blossoming Airport City facilities, helping to promote tourism.

news

Incheon International Airport to operate Urgench Airport in Uzbekistan

7 July 2025 | By International Airport Review

For the first time since its opening, Incheon International Airport is entering the Central Asian airport development and operation market.

news

European tourism remains steady in Q2 2025 despite economic pressures and shifting travel trends

4 July 2025 | By Gabriel Higgins

Tourist arrivals grew in Q2 2025 as off-season demand and long-haul travel supported Europe’s tourism recovery.

news

Helsinki Airport launches interactive 3D map to improve passenger navigation and terminal experience

1 July 2025 | By Gabriel Higgins

The new 3D map helps passengers find shops, cafés, and departure gates, offering step-by-step routes and accessibility options.

news

Over three thousand Airbus workers will ballot for strike action

1 July 2025 | By Gabriel Higgins

Over 3,000 Airbus workers are voting on strike action after rejecting pay offers despite the company’s strong financial performance.

webinar

Appealing to Gen Z passengers

1 July 2025 | By

The rise of the Gen Z traveller is driving exciting new innovations and trends for the airport and aviation sector. Join us for this lively discussion to discover how airports are engaging this next generation of passengers.

article

Become a smarter airport: Improve efficiency, passenger experience, and revenue through real-time passenger flow monitoring

30 June 2025 | By AeroCloud Systems

Discover how AeroCloud Optic helps airports improve efficiency, passenger experience, and revenue through real-time passenger flow monitoring.

news

Air Canada expands codeshare with Lufthansa to include Deutsche Bahn rail at Frankfurt airport

30 June 2025 | By Gabriel Higgins

Air Canada now offers seamless rail connections via Lufthansa Express Rail at Frankfurt, enhancing intermodal travel across Germany and beyond.

news

Airport Honour Awards judging panel announced!

30 June 2025 | By International Airport Summit

International Airport Summit has just announced the judging panel for its prestigious Airport Honour Awards, read on to find out who will be picking the winners of the 10 award categories.