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A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
In alignment with the easing of travel restrictions in the UK, the Scottish government has outlined plans to relax its international travel regime and welcome the return of oversea flights and passengers.
The U.S. Department of Transportation has issued one of the largest fines, $1.9 million, to United Airlines for the violation of the Department’s rule outlawing long tarmac delays.
Arul Gopi, Senior Manager – IT Network & Security at Bangalore International Airport, explains that with the advent of digitalisation in airports comes increased cyber-risk and how airports should address this.
Los Angeles International Airport is set to pilot new earthquake early warning technology, which will provide extra time for passengers and employees to prepare for an expected earthquake.
Changi Airport has installed new innovative technologies to improve the air quality in its passenger terminals, in order to prevent the spread of the more transmissible COVID-19 variant.
Quito Airport has renewed two of its major Airports Council International awards in 2021 for its efforts towards passenger health, safety and satisfaction during the COVID-19 pandemic.
Carlos Souza, Integrated Planning Coordinator and Felipe de Sousa, Operational Performance Coordinator at the Brazilian Ministry of Infrastructure, explain how the Safer Boarding Project will help Brazilian airports to achieve operational efficiency, create a seamless and personalised passenger journey and, ultimately, lead to revenue increases.
Western Sydney International Airport will introduce new technology and innovative design to speed up passenger movements, setting a new benchmark for Australian air travel.
The UK government is to introduce a simpler and cheaper international travel system from a traffic light to a two-tiered system, due to the UK’s successful domestic vaccine rollout.
The new lines will make the baggage drop off process at Riga Airport significantly more convenient and faster.
Satyaki Raghunath, Chief Strategy and Development Officer at Kempegowda International Airport, explains the vision behind the contactless travel ‘DigiYatra’ programme in creating a pan-Indian solution to be used across the entire travel and transportation ecosystem in India and beyond.
Urban-Air Port has announced a development plan for 65 urban air mobility infrastructure hubs worldwide in partnership with Hyundai Motor Group.
The Passenger Confidence Tracker reveals demand for flights is restoring, however, rebuilding passenger confidence requires consistent global safety protocols and digital technology.
Sanjay Khanna, Chief Executive Officer of Ras Al Khaimah International Airport, shares insights on scaling operational efficiency at a rapidly growing transit hub in the northernmost Emirate of the United Arab Emirates.
The UK government is set to re-evaluate the UK’s travel regime, as London Heathrow Airport’s passenger volumes remain below pre-COVID-19 numbers due to changing restrictions and testing requirements.
