news
Philadelphia Airport receives almost $1 million for train platform improvements
Philadelphia Airport has received two grants to rehabilitate platforms and canopies at its four stops on SEPTA’s Airport Line.
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Passenger Experience
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A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
news
Survey shows passengers want more control and shorter waiting times
Passengers want more control through their smartphones and shorter waiting times with the use of biometrics when travelling.
article
How to streamline operational processes and excel in customer experience: The “Aeroporti di Roma” success story
On 19th September 2019, International Airport Review hosted a webinar in association with TIBCO, exploring the potential of correlating data.
news
Heathrow is UK’s most family-friendly airport says new report
Heathrow Airport has scored the best in a new report which identifies the most – and least – family-friendly airports in the UK.
webinar
Smart, secure airports for the modern traveller
16 October 2019 | By Unisys Corporation
ABOUT THIS WEBINAR Security threats to airports have evolved significantly over time, especially with the convergence of IT and OT. With steadily increasing passenger volumes, ensuring airport and passenger security without compromising the travellers’ airport experience is challenging. Modern travellers expect a seamless, paperless and secure travel experience, which traditional…
article
How Cardiff Airport aims to keep ahead of the technological trend
Dewi Gaylard, Head of Information, Communication and Technology at Cardiff Airport, discusses how to make a relatively small airport stand out from the crowd, changing mindsets of the industry and putting passengers first when implementing new technologies.
news
Which? names Manchester as worst UK airport for security queues
The consumer advice group, Which?, has compiled 6,327 member experiences of flying to and from an UK airport in the past year to estimate the worst and best security wait times.
news
JFK’s Terminal One unveils common-use biometric boarding platform by leading provider Vision-Box
Vision-Box and TOGA partnered to successfully launch seamless biometric boarding at JFK to upgrade the passenger experience.
article
Innovative solutions to facilitate accessibility within airports
Laurel van Horn, VP Director of Programmes at Open Doors Organization, summarises fi ndings from a three-year project sponsored by Airport Cooperative Research Programme (ACRP), with examples from numerous airports.
news
New e-hailing pick-up points designated at KL Airport
The pick-up points for e-hailing services at KL Airport have been designated and upgraded with comfortable waiting amenities.
news
Self-driving wheelchairs ready for passenger tests at Tokyo-Narita Airport
New self-driving wheelchairs being tested at Tokyo-Narita International Airport are capable of independently detecting and avoiding obstacles.
article
The extended PHX Sky Train is set to deliver convenience and innovation
Heather Shelbrack details how Phoenix Sky Harbour International Airport endeavours to improve passenger experience both inside and out of the terminal. Extending the PHX Sky Train® is one of the initiatives supporting this.
news
For the first time, Pulkovo St Petersburg Airport serves passengers with e-visas
Pulkovo St Petersburg Airport will now serve visitors from 53 countries entering the Russian Federation with free electronic visas.
news
San Diego’s Airport Innovation Lab field tests autonomy and AR concepts
The unique Innovation Lab was launched to reduce barriers for companies looking to break into the aviation industry with new technologies and solutions.
article
Do you know who an airport’s primary customer is?
Travel agent, passenger, shareholder or legislator, no matter what the answer is, Gaëtan Gagné, Former President and CEO of Aeroport de Québec Inc, says knowing who your primary customer is will help you to define what expectations you must fulfill. As a result of this, YQB built a business strategy…