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Passenger Experience

 

Airport Passenger ExperienceA satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

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In-Depth Focus…Baggage Transformation Issue 4 2024

1 November 2024 | By

International Airport Review’s In-Depth Focus on baggage transformation is now available to download! In this In-Depth Focus we hear from London Gatwick and Amsterdam Schiphol Airports on how they are innovating to improve the efficiency and accuracy of their baggage handling systems, and integrate technology in order to make the…

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Issue 4 2024 International Airport Review

31 October 2024 | By

In this issue of International Airport Review we feature articles from industry experts on a range of topics including: innovation, winter operations, cargo, retail, ARFF, airport experience, and airport construction and design. All this, plus an In-Depth Focus on baggage transformation. Read it for free now.

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Preparing for the future of travel at Denver Airport

25 October 2024 | By

In an exclusive interview with Holly Miles, Editor of International Airport Review, Phillip Washington, CEO of Denver International Airport (DEN), sheds light on the airport's recent achievements and ambitious future plans. From record-breaking passenger numbers to innovative security measures and sustainability goals, Denver Airport is gearing up for a transformative future…