The system has been in operation since October 2019, visualising the status of passenger traffic at security inspections.
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A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
The project undertaken by VINCI Airports has increased Salvador Bahia Airport's capacity to 15 million passengers annually.
The new fleet is the result of a £1.8 million investment and will replace the diesel vehicles currently in operation at the airport.
The installation is part of Cork Airport's continuous improvement programme and was launched in partnership with Aer Lingus.
Perth Airport will be implementing new automation technology next year to ensure the departure experience is hassle-free for passengers.
The year 2019 has already seen a 13 per cent growth in traffic at Bordeaux Airport, and so improved infrastructure and processes have been deemed essential for the future.
Can automated border control transform the traveller’s experience? This whitepaper compares eGates and self-service border kiosks.
Airport queues - nobody likes them, least of all passengers who are running late. Fortunately, with regulators across the world increasingly stipulating the use of queue measurement systems to inform passengers of wait times, the guesswork and stress associated with standing in line are diminished.
Venice Marco Polo Airport coordinated an in-depth study to reveal how – and where – passengers become stressed when travelling through the airport.
For the third episode in International Airport Review’s podcast series, our editor Tara spoke to Brian Cobb, Vice President of Customer Experience and Chief Innovation Officer at Cincinnati / Northern Kentucky International Airport to discover potential approaches when trying to secure a positive passenger journey.
The scheme will ensure that all content accessed and downloaded whilst using the offered Wi-Fi is appropriate and safe for all ages.
The investment will be utilised to increase capacity in order to accommodate the growing number of public transport passengers.