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Passenger Experience

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Airport Passenger ExperienceA satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

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How does border control policy impact passenger flow at airports?

26 March 2020 | By IDEMIA

While airports have to process an increasing number of passengers, they experience ever more stringent immigration border control, induced by States’ regulations. Moreover, a recent study from IATA demonstrates how border control is a bottleneck in the passenger flow process, resulting in increasing traveller dissatisfaction. International hubs have to equip…

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How airport-wide flow management helps solve capacity constraints

16 March 2020 | By

Globally, airports’ capacity is under strain, and operators are focused on maximising existing and growing capacity. With space at a premium and passenger safety paramount, capacity planning requires intelligent forecasting. With combined end-to-end passenger flow and flight data insights, future-planning is more straightforward, transparent, and accurate.

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