According to the results of the quarterly ACI ASQ survey, Pulkovo Airport outranked 113 other European airports listed.
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A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
Don’t waste time and effort - maximise your airport sanitation procedures with passenger behaviour data.
27 May 2020 | By Canadian Airports Council (CAC)
Dedicated to supporting the recovery of airports, Daniel-Robert Gooch, President of Canadian Airports Council (CAC), will outline CAC’s plans to create a new customer experience; focused on safety and efficiency.
The heightened safety measures include an emphasis on contactless service, ensuring that passengers can travel safely during the COVID-19 pandemic.
The new guidelines for European aviation outline measures that will ensure the safest way to travel amidst the COVID-19 pandemic.
Russia's Minister of Transportation conducted the inspection following the implementation of preventative COVID-19 measures at Sheremetyevo Airport.
Veovo announces the introduction of virtual queuing and passenger density management solutions, designed to help support social distancing in airports.
International Airport Review spoke to Brisbane Airport to hear how the airport team developed and launched a full online marketplace in just 16 days.
The airport’s proposal aims to improve passenger experience, deliver one of the UK’s most environmentally-efficient airport buildings and support the region’s economic prosperity.
Despite the COVID-19 crisis, Gatwick’s development of its train station continues to make journeys from train to plane easier.
Safe passenger separation management will rely on the ability to understand passenger density across the terminal and taking action to prevent crowding.
Borry Vrieling, Founder and Managing Director of eezeetags, details how a post-coronavirus world will further require a developed self-service journey.
Kevin Cullinane, Head of Communications at Cork Airport, explains how airports should leverage social media platforms to communicate with passengers effectively.