Under renovation since early 2016, the new departure areas at the two terminals of Osaka Airport feature a heavy focus on retail and F&B.
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A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
Kansai International Airport has installed 12 e-gates, offering a new and smoother passenger experience when entering airport security.
Passengers who require additional support can now sign up to receive a personalised, step-by-step tour of Winnipeg Richardson International Airport (YWG) before they fly.
The new technology will enable JFKIAT’s operations team to monitor passenger social distancing and overcrowding throughout the terminal as part of its COVID-19 response.
Samuel í Hjøllum Rude and Louise Gro Trads-Ravig from Copenhagen Airport demonstrate the benefits of using algorithms and change management together to gain the desired value of optimisation within baggage handling.
Jody Summers details how Orlando’s South Terminal’s individual carrier system will enhance capacity, efficiency and the passenger experience.
Pierre Charbonneau, Director – Passenger at IATA, offers an insight into the various projects that are being worked on to secure a seamless airport experience.
The programme will work to assess the new COVID-19 airport health measures currently being implemented and restore confidence in passengers about their safety when travelling.
The New SLC Airport will secure the area’s position as a global aviation hub, whilst benefiting passengers, the economy and the environment.
International Airport Review spoke to Konrad Best, Vice President – Digital at Munich Airport, to find out how the German airport is striving to secure a seamless travel experience.
Denver Airport has successfully completed the steel structure of the exterior buildings on both Concourse C-East and Concourse B-East.
Carlos Eduardo Gomes Souza, Airport Performance Coordinator at Brazil’s Ministry of Infrastructure, explains the process behind the Brazilian passenger satisfaction survey and the beneficial results that it created for the country’s airports.
Tokyo International Airport Haneda moves closer to providing a seamless travel experience with the integration of self-bag-drop kiosks.
Adam Wilson, Operations Director at Edinburgh Airport, discusses how COVID-19 has demanded airport operations change, and how Edinburgh has met these challenges.