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Passenger Experience

 

Leaders’ Series 2018: Traffic is coming

17 August 2018 | By

June 2018 saw over a million flights in Europe – 4.1 per cent more than in June 2017. This growth is set to continue, with 12.4 million flights predicted in 2024. Are we, the aviation community in Europe, ready for this increase in traffic? Eamonn Brennan, Director General at EUROCONTROL,…

Staff Development Programme (SDP)

17 August 2018 | By

While airport capacity continues its ever-increasing surge, Airport Operations Consultant, Gordon Griffiths, believes that if staff are not trained to cope with the numbers of passenger, and the trials and tribulations that go together with it, creating brand-new terminals will not help to ease the strain of the current infrastructure…

Passenger Experience In-Depth Focus 2018

14 August 2018 | By

Ensuring that passengers have a pleasant experience at the airport is crucial, not only for customer satisfaction but also to enhance non-aeronautical revenue streams. Airports are therefore getting ever more creative in a bid to attract and maintain their passengers, and new technologies are playing an ever-increasing role…

China’s Aerotropolis: The Zhengzhou Airport Economy Zone

13 August 2018 | By

With airports playing increasingly important roles as business magnets and metropolitan economic accelerators, John D. Kasarda, PhD, President of the Aerotropolis Institute China, describes this aerotropolis development process and how it is being applied in China to attract investment, boost trade, and increase passenger and cargo volumes.

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