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A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
Toronto Pearson International Airport has urged Canadian authorities to act ahead of the upcoming summer travel season, as the airport continues to battle passenger delays and hours-long queues.
Issue 3 2022 of International Airport Review will be edited by Luis Felipe de Oliveira. Watch this exclusive interview to find out more.
As Changi Airport prepares to meet the expected increase in passenger traffic in the months ahead, Changi Airport Group has announced the return of operations in Terminal 2.
Hilal Kahraman, Passenger Experience Chief of iGA Istanbul Airport, discusses the award-winning accessibility practices that the airport has introduced and is continuously expanding to provide a positive experience for all passengers.
Luis Felipe de Oliveira is the first ever guest Editor of International Airport Review and will be addressing the key themes which are most important to the airport sector at this time.
Daver Malik, Assistant Chief Information Officer, Phoenix Sky Harbor International Airport, tells International Airport Review how the airport’s pilot programme, PHX Reserve, is giving passengers more control over the security process, in turn leading to a more positive experience.
In April 2022, London Luton Airport experienced a strong traffic recovery and welcomed near 1.2 million passengers, marking its busiest month since the pandemic began.
A ready to use solution: web portal, iOS/Android mobile App and a complete set of digital services for all required integrations with the airport ecosystem and partners.
Miami International Airport will have largest rollout of biometric technology in the U.S.
Eoin Coates, Head of Aviation and Daniela Modonesi, Ground Staff Committee Chair at the European Transport Workers’ Federation, explain that since the COVID-19 pandemic, unruly and disruptive passengers have become increasingly evident throughout airports, but regulations must be enforced to prevent any further distress to aviation employees.
With passenger experience at the heart of Mumbai International Airport’s initiatives, the airport will be hosting a 45-day ‘Summer Carnival’ which includes exciting activities, retail and food discounts.
Miami International Airport has been recognised with Achievement Awards 2022 from the National Association of Counties for innovative government programmes that help to improve passenger and cargo operations.
On a recent trip to Farnborough Airport – the birthplace of British aviation – International Airport Review’s Assistant Editor, Lily Mae Pacey sat down with its CEO, Simon Geere. Together they discussed the airport’s recent achievements in sustainability and social responsibility, and how commercial airports can learn a thing or…
Bangalore International Airport has welcomed an innovative omnichannel payment solution across the airport ecosystem for its passengers, which is a first-of-its-kind initiative undertaken by any airport in India.
In the European Travel Commission’s quarterly report, it has been predicted that European tourism will remain resilient despite the impact of the COVID-19 pandemic, as well as current economic and geopolitical headwinds.
