List view / Grid view
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
As the original accreditation is granted for only 12 months, ACI has extended its Airport Health Accreditation programme so that airports can be re-accredited for an additional 12 months.
The new HBS system at Guernsey Airport, which is being installed into its final position, will remove the need for random manual searches of hold baggage by security staff.
The Destination Summer campaign is mobilising aviation and tourism employees and individual travellers to urge policy-makers to coordinate and lift travel restrictions across Europe.
After becoming the first global entity to receive the BSI certification at the onset of the pandemic, Hamad Airport has been successfully re-certified for its health and safety COVID-19 protocols.
The modernisation of Kansai Airport's terminal will create more capacity and improve the passenger experience by optimising existing spaces.
Though domestic travel is beginning to recover from the impact of the pandemic, international travel still remains 87.3 per cent below April 2019.
Passengers arriving in Italy from the UAE will no longer be required to quarantine upon arrival, but will still be required to provide two negative COVID-19 tests.
In order to avoid chaos at European airports during summer 2021, ACI Europe has called for governments to step up advance planning and work closer with the industry.
In the latest instalment of International Airport Review’s exclusive series, President and CEO of the Greater Toronto Airports Authority, Deborah Flint, writes of the multifaceted changes that Toronto Pearson Airport has made as a result of the coronavirus pandemic and explains how many of these will remain crucial to the…
With construction due to begin at the end of 2021, the final design for Western Sydney International's passenger terminal has been unveiled.
The first update of the UK government's traffic light list for international travel has seen no new 'green' countries, seven new 'red' countries and Portugal moved to 'amber'.
Up to two hours before departure, either from home or on their way, passengers travelling through Schiphol can view and reserve products online before purchasing them at the airport.
In order to avoid chaos at airports once passenger numbers begin to increase, IATA has called on governments to adopt digital processes at airports to streamline the checking of travel health credentials.
The 5G network will boost connection and download speeds across the airport, and smart-enable the building to support everything from intelligent automation to energy efficiency and enhanced security.
Seating areas with seamlessly embedded IoT systems can restore passenger confidence and boost airport revenues.
