news
Pulkovo Airport achieves first place in passenger satisfaction survey
According to the results of the quarterly ACI ASQ survey, Pulkovo Airport outranked 113 other European airports listed.
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Passenger Experience
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A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
article
A clean sweep: Intelligent sanitation management paves the way for safer air travel
Don’t waste time and effort - maximise your airport sanitation procedures with passenger behaviour data.
webinar
COVID-19: Live aviation industry briefing – Daniel-Robert Gooch
27 May 2020 | By Canadian Airports Council (CAC)
Dedicated to supporting the recovery of airports, Daniel-Robert Gooch, President of Canadian Airports Council (CAC), will outline CAC’s plans to create a new customer experience; focused on safety and efficiency.
news
Bengaluru Airport introduces F&B and retail COVID-19 safety measures
The heightened safety measures include an emphasis on contactless service, ensuring that passengers can travel safely during the COVID-19 pandemic.
news
COVID-19 safety guidelines for air travel published by EASA and ECDC
The new guidelines for European aviation outline measures that will ensure the safest way to travel amidst the COVID-19 pandemic.
news
Sheremetyevo Airport’s COVID-19 safety measures undergo inspection
Russia's Minister of Transportation conducted the inspection following the implementation of preventative COVID-19 measures at Sheremetyevo Airport.
news
Veovo launches airport social distancing solutions for safer travel
Veovo announces the introduction of virtual queuing and passenger density management solutions, designed to help support social distancing in airports.
article
Tackling COVID-19 with innovative online opportunities
International Airport Review spoke to Brisbane Airport to hear how the airport team developed and launched a full online marketplace in just 16 days.
news
Leeds Bradford Airport proposes to build a more efficient terminal
The airport’s proposal aims to improve passenger experience, deliver one of the UK’s most environmentally-efficient airport buildings and support the region’s economic prosperity.
news
Gatwick Airport’s station transformation remains on schedule
Despite the COVID-19 crisis, Gatwick’s development of its train station continues to make journeys from train to plane easier.
article
Safeguarding airport terminals for a post-COVID-19 world
Safe passenger separation management will rely on the ability to understand passenger density across the terminal and taking action to prevent crowding.
whitepaper
Sustainable smart cities and the power of the IoT
A smart city leverages digital technology and the IoT to improve government services, as well as energy, healthcare, traffic, transportation, waste and water management, and more.
article
The new social distancing norm will result in airport self service
Borry Vrieling, Founder and Managing Director of eezeetags, details how a post-coronavirus world will further require a developed self-service journey.
article
Issue 2’s Seamless Travel In-Depth Focus
Securing seamless travel experiences is no easy task, however one that many airports are striving to achieve.
article
Embrace the opportunity social media presents for airports
Kevin Cullinane, Head of Communications at Cork Airport, explains how airports should leverage social media platforms to communicate with passengers effectively.