Tory Richardson details how challenges within the aviation industry should be used to help cater for the increased demand for air travel in the years to come.
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A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
McCarran Airport joins over 3,400 destinations and high-traffic locations in Las Vegas serviced by self-driving cars.
Designed to soothe nervous fliers and passengers with hidden disabilities, the therapy dogs are now a semi-permanent feature at Southampton.
On 5 February 2020, International Airport Review and IATA will explore how and why the aviation industry stands to greatly benefit from One ID.
The expansion will increase the available capacity and decrease waiting times at the two security screening checkpoints at SFO.
In a bid to make wayfinding at the airport easier, Prague Airport has worked with Apple Maps to provide a digital map of the terminals' interior.
Lithuanian Airports aims to decrease check-in times at Vilnius Airport with the new self-service baggage drop-off stations.
Which? Travel commissioned the survey in partnership with RiDC and found numerous poor accessibility services at airports.
Digital transformation has fundamentally changed passenger expectations about air travel.
Collaborating with multiple stakeholders and organisations, Liverpool John Lennon Airport has numerous initiatives in place for passengers with reduced mobility.
Gordon Dewar, for the first article in a series of interviews with airport CEOs, tells International Airport Review how being CEO of Edinburgh Airport enables him to connect not just cities and countries, but individuals too.
Delta Air Lines will launch Parallel Reality at Detroit Airport, allowing multiple travellers to see personalised content on a single digital screen.
The Google feature provides real-time language translation to international passengers, with 29 languages currently supported.
The renovated immigration arrival hall can now comfortably facilitate 1,000 visitors at a time, compared to the prior 500 visitors.
The programme allows non-ticketed visitors to enter the post-security side of two terminals at DTW following a successful application the day prior.