The new PremiAir terminal offers passengers the opportunity to purchase the private travelling experience, including modern spaces and private transfers.
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A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
Stansted has become one of the first airports in the UK to be Friendly WiFi certified, following other public transport hubs in making their Wi-Fi safer.
Two of the three Washington D.C. airports will introduce the wayfinding technology, aiming to enhance passenger experience and ease the stress of travel.
The new feature includes maps of Dubai International's Terminal 3, London Heathrow, London Gatwick, and Hong Kong International.
The developments are expected to begin in 2021 and will connect passengers of the airport to the city centre, with the total estimation being €280 million.
The €150 million loan will be used to fund Helsinki Airport's expansion plans, aiming to make the passenger experience a smoother one.
An updated policy brief on airport networks has been published ACI World, acknowledging they can play a key role in ensuring the economic sustainability of regional airports.
The second of three new taxiways has been completed ahead of schedule at Luton Airport, featuring one of the largest remote de-icing facilities in Europe.
NAC is asking customers and stakeholders to complete a satisfaction survey across its eight airports during a two week period.
ACI World's Angela Gittens emphasised the importance of collaboration in order to remain safe, secure and sustainable, but still accommodate future growth.
We spoke to Annet Steenbergen, Chair of the IATA Facilitation Working Group about creating a truly seamless passenger flow by facilitating trust.
Investments went towards improvements to the passenger journey through developments in IT, with airports now beginning to see the impacts.
Auckland's app update will provide real-time travel information for passengers, from home to departure gate, including wait times and traffic.
International Airport Review once again chose to recognise and highlight industry progression, with awards focused on celebrating excellence within airport operations. This year, we homed in on four key topics within the airport industry, and added our very first Readers’ Choice award.