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Managing baggage operations at Belo Horizonte Airport

25 November 2021 | By

Robson Freitas, Head of Operations, Safety and Security at Belo Horizonte International Airport, explains how his airport manages its baggage operations and how airports can offer new baggage services to their passengers which improve the customer experience.

SESAR deployment drives efficient, modern ATM

24 November 2021 | By

For International Airport Review, Mariagrazia La Piscopia, Chief Strategy and Programme Management SESAR Deployment Manager, details the progress of SESAR Deployment and the benefits it is already bringing to the ATM sector, made more prevalent as the industry emerges from the pandemic.

Freezing out winter weather delays at Chicago O’Hare

22 November 2021 | By

Jamie L. Rhee, Commissioner of the Chicago Department of Aviation, tells International Airport Review about the $168 million Central De-icing Facility that opened at Chicago O’Hare International Airport in 2018, which has been reducing winter weather delays ever since.

Silent Airport: Innovation and tranquillity when boarding

17 November 2021 | By ,

Zurich Airport, a company that owns 100 per cent of the operations at the airports of Florianópolis, Vitória, and Macaé in Brazil, has launched an unprecedented concept in the country, radically changing the passenger experience. Neuza Wagner, Quality, Innovation and Excellence Co-ordinator, and Fabio Marques, Chief Operations Officer explain more.

Remaining operational in challenging weather

8 November 2021 | By

Wayne Harvey, Vice President, Operational, Technical and Regulatory Affairs at the Canadian Airports Council, talks to International Airport Review about how Canadian airports deal with winter weather and how they are preparing for the incoming change to the Global Reporting Format.

A first-class passenger experience from bedside to planeside

4 November 2021 | By

Airports are constantly trying to improve the passenger experience to make commercial air travel the easiest, most enjoyable, and most preferred method of travel. For International Airport Review, Karen W. Ellis, Chief Customer Experience Officer at the San Antonio Airport System (SAAS), shares her insight into cracking the passenger experience…