Why 80%-fit solutions provide 0% value
21 August 2018 | By Quintiq
It’s all or nothing ― especially when it comes to planning software. And here’s why...
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Articles
Improved passenger experience? The missing piece lies in your flight crew
21 August 2018 | By Quintiq
As a Dutch person living and working in the United States, I fly home to visit family and friends a few times a year. One thing that sometimes strikes me on my trans-Atlantic flights is that even with a mix of American and Dutch passengers onboard, English-speaking flight attendants often…
Pilot vacation issues: Putting the spotlight on planning technology
21 August 2018 | By Quintiq
If you’ve ever travelled in Europe, odds are you’re familiar with Ryanair. The Ireland-based low cost carrier is ubiquitous with inexpensive flights connecting key locations across the region. However, the growing level of competition in the European low-cost market means that efficiency is vital to maintaining profitability. With this past…
Brussels Airport and Virgin Atlantic Airways: The secret behind their great passenger experiences
21 August 2018 | By Quintiq
What makes a great experience for passengers at the airport? The list of contributing factors is long, but perhaps none is more crucial today than efficiently managed ground operations...
Next generation baggage handling: tote screening system
20 August 2018 | By Suzanne Culin
As part of a $2.4 billion redevelopment of San Francisco International’s Terminal 1, the airport has embarked on an exciting project to become the first airport in the United States to install a terminal-wide independent carrier system for baggage handling. Suzanne Culin, Terminal 1 Program Manager, reveals the potential the…
Security: The hidden ‘insider’ threat of the aviation sector
20 August 2018 | By David BaMaung
An airport is a complex entity, with multiple occupants, a transient population and time-critical operations. Such an environment is vulnerable to a variety of different risks and threats. But while external threats are significant, an issue of growing concern is that of the ‘insider threat’. David BaMaung, Director of Strategic…
Route development: Ambition to connect the world
20 August 2018 | By Gordon Dewar
Being at the location where Scotland meets the world, Edinburgh Airport wants to extend its welcome as far as possible. Gordon Dewar, Chief Executive of Edinburgh Airport, reveals the long and exciting journey the airport has taken to secure a direct route to China.
Gatwick Airport: Leading in technological innovation
20 August 2018 | By Bronwen Jones
As Gatwick Airport puts its customer satisfaction at the front of its development plan, Development Director, Bronwen Jones, reveals how an investment in technological advances is an investment in the passenger.
Could a concierge escort be the solution to the passenger experience problem?
20 August 2018 | By International Airport Review
Passenger experience is a major concern of airports, but is cutting the queue at security worth US$100? Or would you rather US$50 for the use of a private airport lounge?
Cybersecurity: Threats in a digital age
17 August 2018 | By Mahmood AlSeddiqi
Drawing upon his experience of the airport IT security culture and how getting it right can not only enhance efficiency but also ensure security, Mahmood AlSeddiqi from Bahrain Airport Company, reveals his seven-step approach to cybersecurity.
Leaders’ Series 2018: Traffic is coming
17 August 2018 | By Eammon Brennan
June 2018 saw over a million flights in Europe – 4.1 per cent more than in June 2017. This growth is set to continue, with 12.4 million flights predicted in 2024. Are we, the aviation community in Europe, ready for this increase in traffic? Eamonn Brennan, Director General at EUROCONTROL,…
Staff Development Programme (SDP)
17 August 2018 | By Gordon Griffiths
While airport capacity continues its ever-increasing surge, Airport Operations Consultant, Gordon Griffiths, believes that if staff are not trained to cope with the numbers of passenger, and the trials and tribulations that go together with it, creating brand-new terminals will not help to ease the strain of the current infrastructure…
Winter Operations In-Depth Focus 2018
15 August 2018 | By International Airport Review
How can airports and airlines ensure that their winter operations will stand up to the harsh reality of snowfall and ice on an airfield? We examine the strategies that are put in place, how effective teamwork is a real asset, and the technological advances that have benefited this sector.
Passenger Experience In-Depth Focus 2018
14 August 2018 | By International Airport Review
Ensuring that passengers have a pleasant experience at the airport is crucial, not only for customer satisfaction but also to enhance non-aeronautical revenue streams. Airports are therefore getting ever more creative in a bid to attract and maintain their passengers, and new technologies are playing an ever-increasing role…
International Airport Review – Issue 4, 2018
13 August 2018 | By International Airport Review
In this issue: using technology to improve passenger experience, security issues and how to mitigate the insider threat, and next generation baggage handling at San Francisco.
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