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Winning back the trust of passengers

12 April 2024 | By

Jason Odey, Director of Global Baggage Excellence at Air Canada wrote exclusively in International Airport Review's Issue 4, about the future of baggage handling and what needs to be done to win back the trust of passengers.

Issue 1 2024 International Airport Review

21 March 2024 | By

In this issue of International Airport Review we feature articles from industry experts on a range of topics including: airport experience, future vision of Changi Airport, biometrics, route development, innovation, air traffic control, airport associations and future workforce. All this, plus an exclusive interview with International Airport Review's Airport Leader…

Creating an Art & Culture Airport

11 March 2024 | By

Fresh from the ACI World Global Customer Experience Summit 2023, Sunny Yoon, Executive Director, Terminal Operations, of Incheon International Airport Corporation, speaks exclusively to International Airport Review about what passenger experience means to them.