news
Gatwick becomes first UK airport to open sensory room
The new, free-to-use sensory room provides a calming space for passengers with special needs to relax in before their flight.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
news
Corporación Quiport announces expansion plan for Quito Airport
Corporación Quiport, the concessionaire of Quito's airport services, has announced an expansion and improvement plan at the Mariscal Sucre International Airport which will take place between 2017 and 2020.
whitepaper
Whitepaper: Accurate Passenger Journey Measurement – Why it pays to measure (and how to get your CFO interested)
Why measure the flow of people?
news
Birmingham Airport launches a new flight update service via Facebook
Birmingham Airport has pushed to improved its customer service for passengers by adding Flight Smart to Facebook Messenger so flight information can be personalised.
news
Shannon becomes first European airport to have biometric screening
New facial recognition system will speed up screening time at Shannon Airport, as it becomes the first airport outside of the Americas to have this technology installed.
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North America Airport satisfaction study results released
North American airports have managed to shrug off the potentially disruptive effects of record passenger volumes and massive construction projects to achieve a record high in overall passenger satisfaction.
article
Aberdeen International Airport terminal transformation project
Aberdeen Airport has embarked on a £20 million project to expand the airport which has been in action since the 1934, Gareth Bristo takes us through the expansion which is set for completion in autumn 2019.
news
Sydney Airport’s wayfinding kiosks now available in Hindi and Arabic
At Sydney Airport, wayfinding is now available in Hindi and Arabic, as passenger numbers steadily increase from India and through the Middle East.
news
Delta to partner TSA and CBP to launch first biometric terminal in the U.S.
In partnership with U.S. Customs and Border Protection (CBP), Hartsfield-Jackson Atlanta International Airport (ATL) and the Transportation Security Administration (TSA), Delta Air Lines is launching the first biometric terminal in the United States.
whitepaper
Brochure: The ultimate high-capacity tilt-tray sorter
At Vanderlande we are constantly rethinking and further improving the design of our solutions for logistic process automation, to increase your operational efficiency and reduce energy consumption, environmental impact and costs.
news
Manchester Airport cracks down on mishandling of baggage
Swissport handlers, employed by Ryanair, have been filmed mishandling passenger baggage at Manchester Airport.
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e-Security gates to be implemented in Hong Kong International Airport
The new e-gates are hoped to cut waiting time to around 20 seconds for departing passengers.
webinar
NEXTT Emerging Themes: Interactive Decision Making
19 September 2018 | By NEXTT Vision (IATA & ACI)
In the concluding part of the NEXTT Emerging Themes webinar series we considered what data is available and how it can be shared to benefit passengers, enable greater operational responsiveness and improve security.
news
Ports of Jersey Selects Veovo as Operational Backbone to Streamline Airport and Harbour Operations
Veovo, a leading provider of operations, guest predictability and revenue maximisation software solutions, announces that is has formed a partnership with Ports of Jersey, and implemented the Veovo Port & Airport Management system.
whitepaper
Case study: JFK Airport and Veovo Speed up Checkpoints and Ease Passengers’ Minds
New York’s busiest airport is streamlining operations and easing passengers’ minds with the Veovo Guest Predictability solution.
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