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Passenger satisfaction in North America – who soars and who stalls
A survey of more than 36,000 passengers has shown that when it comes to customer satisfaction, bigger is certainly not better.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Sydney Airport introduce app to smooth the ride for Chinese flyers
Sydney Airport has become the first outside of China to introduce a Chinese-language app providing navigation for passengers.
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Systems crash hits airports worldwide
Travellers faced queues last week in airports across the world after a systems malfunction hit airline check-in desks.
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Cincinnati Airport brings in state-of-the-art security tech to meet soaring passenger demand
Cincinnati/Northern Kentucky International Airport (CVG) and the TSA have smoothed passenger experience and improved security using Passenger Predictability technology.
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Frequent flyers at Birmingham Airport can now get updates from a little bird
The midlands hub is making the most of the social media craze by offering live updates via Twitter.
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Sister cities cement bond with airport pact
Australia's third busiest airport is set to share tips with China's ninth as the ink dries on a new sister pact to go with their cities' 10-year partnership.
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Cloud-tech partnership helps create fully mobile bag-drop service
It seems like only yesterday baggage drop desks started becoming an impersonal, automated affair. Now Australians can take advantage of pop-up drop-off services at their convenience.
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Cancellation of 2,100 flights might cost Ryanair £47million in payouts
A flight compensation company has crunched the numbers and revealed how much the airline might have to shell out after their catastrophic staff-holiday mismanagement.
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Three-dimensional scanners given green light by TSA
The days of fumbling with electronic devices and bagging up your liquids may soon be behind us as an American tech firm's scanner gets TSA approval...
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Icelandair add another North American destination
Dallas will be the latest city to come into the fold of Icelandair's North American destinations - becoming the third in six months.
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Qatar Airways introduces direct flights from Cardiff to Doha
Qatar Airways has announced plans to operate daily direct flights from Cardiff Airport, with the inaugural flight due to depart on 1 May 2018. The new service between the Welsh capital and Doha will be operated on a Boeing 787 Dreamliner.
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Passenger numbers increase at Aberdeen Airport
Aberdeen International Airport has reported an increase in total passenger numbers for August 2017 with continued increases in both domestic and international passenger numbers.
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Putting the AI in airport: Aurora’s Deep Learning powers facial recognition and more
With Heathrow embracing facial-recognition technology and other airports following suit, we hear from field-leader Aurora about where we are with the march of the software, how we got there and where we are going.
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Passengers at Britain’s five biggest airports rate their security experience
More than 20,000 flyers responded to a questionnaire carried out by the British Government with Gatwick landing on top.
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Civil aviation on the brink of radical change
Aviation Consultant James Hanson talks about an industry on the precipice of seismic change, where that change is coming from and how airports and aircraft operators stand to benefit.
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