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Asian airports dominate the field in ACI’s best service awards
Indian airports were the star of ACI's latest Airport Service Quality awards with Mumbai and Delhi emerging as joint winners in the large airport category.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Eurowings tries out “unique” public vote technique to route development
A host of airports across Europe, including Cork, Aarhus, Friedrichshafen, Kosice, Ljubljana and Stavanger, are competing for public votes.
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Denver International stubs out last smoking lounge
Denver has joined more than 600 other airports US-wide as a smoke-free facility after announcing The Smokin’ Bear Lodge Smoking Lounge had come to the end of its lease.
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Indy Airport expands reach to travellers with disabilities with rehearsal events
Indianapolis International is hosting events that give people with intellectual and developmental disabilities and their families the chance to test out air travel, learn what to expect and build their confidence.
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Interview spotlight: Charles Hendriks, Schiphol’s Digital Architect
With over 320 destinations served by 111 airlines, Schiphol Airport’s network is huge. Despite in 2017 welcoming 68.4 million travellers at Schiphol, with numbers still rising, the airport must do more to develop. Ahead of groundbreaking in early-2019 for construction of a new pier, followed by a new terminal, Charles…
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How did Britain’s airport fare against the Beast from the East?
British readers will be well aware of chaos the Beast from the East has wrought on the UK roads, but how did airports perform in a country that seldom sees extreme weather?
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Miami first US airport with dedicated facial recognition passport screening
On Tuesday, officials from the Miami-Dade Aviation Department (MDAD) and U.S. Customs and Border Protection (CBP) hosted a ribbon-cutting ceremony to celebrate Miami International Airport’s newly renovated Concourse E federal inspection facility for international arrivals.
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Cape Town cuts out boarding calls after noise level complaints
In keeping with a trend among airports throughout the world, Cape Town International will now reserve the use of its public address microphones for select circumstances such as lost minors in order to keep noise levels down.
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Terminal Technologies In-Depth Focus 2018
Airports are working more than ever to ensure passengers receive a pleasant travel experience, and innovative technology is being deployed throughout many of the world’s busiest terminals to help achieve customer service excellence. This In-Depth Focus explores some recent digital and innovative developments that are helping to transform the airport…
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Air Arabia Maroc launches new airport shuttle service for Agadir city
Air Arabia Maroc has announced the expansion of its airport shuttle service Air Arabia Express, which connects regional airports to the country’s main cities.
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International Airport Review – Issue #1 2018
This edition of International Airport Review focuses on ATC/ATM, looking at innovative and emerging technologies to shape the future of the air traffic control industry. Issue 1 also features articles on winter operations and terminal technologies.
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Taking flight: Experiencing air travel with reduced mobility
In this article, TV presenter, journalist and disability rights campaigner Mik Scarlet talks about his experiences flying as a passenger with reduced mobility.
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AI-equipped robot ‘Josie Pepper’ to greet passengers at Munich Airport
A first for German airports, Josie Pepper's brain is based on IBM Watson technology, a question and answer computer system specifically developed to answer questions from the quiz show Jeopardy.
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Gentrack announces new predictive collaboration platform for airport ops
An amalgamation of three different platforms, Gentrack Groups new offering promises to be a the heart of a "new paradigm" for airports to proactively manage their operations, resources, systems, service providers and guests.
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Four ‘visionary groups’ bid to build Chicago O’Hare express
Among those in the running is The Boring Company, whose owner Elon Musk announced his firm's intent in a late-night tweet in November.
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