Terminal Technologies In-Depth Focus 2018
Airports are working more than ever to ensure passengers receive a pleasant travel experience, and innovative technology is being deployed throughout many of the world’s busiest terminals to help achieve customer service excellence. This In-Depth Focus explores some recent digital and innovative developments that are helping to transform the airport experience.
- Technology drives customer service at Halifax Stanfield International Airport
Halifax Stanfield International Airport is well known for its hospitality and customer service, consistently ranking among the best airports in the world. In an interview for International Airport Review, Halifax International Airport Authority’s Craig Paul, Director of Business Solutions and Information Technology, explains that the foundation of the airport’s approach is ‘The Stanfield Way’ – a distinctive airport service culture programme.
- Transforming the airport experience
For International Airport Review, Raoul Cooper, Airport Transformation Design Manager for British Airways, takes a look at the latest innovative technology deployed by the UK’s largest global airline at terminals to help transform the airport experience for its customers.
- HKIA accelerates its digital transformation
Hong Kong International Airport (HKIA) strives to provide a pleasant travel experience for its passengers from curb to gate. It’s achieving this through application of a range of new technologies – from augmented reality to help passengers navigate the airport more easily, through to iBeacon location technologies to seamlessly deliver tailored messages and promotional offers for individual travellers. For International Airport Review, Chris Au Young, General Manager of Smart Airport at Airport Authority Hong Kong (AA), explores these innovations in more depth demonstrating how, behind-the-scenes, video and data analytics enable HKIA to deploy manpower and other resources more effectively and efficiently round the clock.
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