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Free Wi-Fi in airports is the prime location for hackers according to Coronet
Cyber vulnerability is a threat to everyone, but in 10 U.S. airports Coronet has revealed just how high the threat to data is with the use of free Wi-Fi networks.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Amsterdam Schiphol introduces on-the-doorstep collection for passenger’s bags
Schiphol hopes its new initiative will reduce waiting times and improve passenger experience.
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Delays in air traffic control could cloud the summer holiday season
IATA has announced that poor investment in air traffic control could bring delays to travellers in the summer holiday season.
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Prague Airport passenger numbers increased by 10 per cent compared to last year
A report has found that many of these passengers (nearly one million) were travelling between the Czech capital and the UK, up by over 11 per cent from previous year.
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Major UK research institution sets out goals for tackling rising passenger numbers
A major aerospace research institution has set out its main goals for dealing with problems arising from the magnitude of passengers expected to use the air transport in the coming decades.
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Safety series: UK Airports Safety Week more ambitious than ever
Roger Koukkoullis, Operations & Safety and Commercial Director at the AOA, reflects on the UK Airports Safety Week, now in its third year, and its interest to the international community of airport professionals and safety experts.
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Renovation at Denver Airport begins ahead of 80 million expected passengers
Renovation at DEN finally begins, with a phased construction plan aimed at minimal passenger disturbance while expanding for 80 million expected passengers
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Four UK airports still failing to deliver ‘good’ service to disabled passengers
A report said that although 16 airports have been classified as 'very good', four still not meet the standards set by the Civil Aviation Authority.
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New international airport in Ho Chi Minh as passenger traffic increases 20 per cent
ADP Ingénierie have been given the go ahead to begin a feasibility study on a new international airport in Ho Chi Minh, with construction due to begin in 2025
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$3 billion redevelopment at San Diego moves ahead with environmental report
With construction of terminal one due to be completed in 2023, the DIER is released and shows the environmental plans for the redevelopment.
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Passenger figures are up and Gatwick is set for a very busy summer holiday period
Ahead of the summer holiday period Gatwick Airport is expecting its passenger numbers to continue to rise as they did through June.
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Car park demolition to mark beginning of redevelopment at Helsinki Airport
The project comes after years of steadily increasing traffic at Finland's busiest airport.
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Non-EU passenger traffic continues to drive European growth, new figures reveal
The rate of European air traffic expansion slowed in May but still saw a healthy 6.1 per cent rise on the same period in 2017.
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Passenger numbers continue to rise at London Luton ahead of 80th anniversary
Passenger numbers continue to increase as 80th birthday celebrations approach for London Luton Airport.
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Melbourne Airport set for major revamp including larger terminal and new runway
The planned revamp will help Melbourne Airport reach its goal of reaching annual traffic of 100 million passenger over the coming decades.
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