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Roberto Castiglioni

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In conversation with Roberto Castiglioni, Accessible Air Travel Evangelist

Watch this interview with Accessible Air Travel Evangelist Roberto Castiglioni.

12 September 2022 | By Holly Miles, Roberto Castiglioni

Watch this interview with Accessible Air Travel Evangelist Roberto Castiglioni.

article

Modern IT drives cost efficiency in PRM assistance

Accessible Air Travel Expert, Roberto Castiglioni, speaks to International Airport…

18 June 2021 | By Roberto Castiglioni

Accessible Air Travel Expert, Roberto Castiglioni, speaks to International Airport Review about the impact that PRM no-shows have on operational efficiency and what airports can do to tackle this.

podcast

Podcast: Episode 2 – Roberto Castiglioni

For International Airport Review’s second podcast in its new series,…

1 November 2019 | By International Airport Review

For International Airport Review’s second podcast in its new series, Tara Nolan spoke to Roberto Castiglioni, investigating the aviation industry’s attitude towards passengers with reduced mobility (PRMs).

article

From assistance to bespoke customer service

As the aviation industry moves towards a more focused approach…

18 September 2019 | By Roberto Castiglioni - Heathrow Access Advisory Group

As the aviation industry moves towards a more focused approach on passengers with reduced mobility, accessibility within airports is changing. We spoke to Roberto Castiglioni, Chair of the Heathrow Access Advisory Group, who takes a closer look at how the industry should handle this.

article

Pro-active accessibility ensures the same experience for everyone

It is the aim of an airport to ease the…

19 June 2019 | By International Airport Review

It is the aim of an airport to ease the journey and ensure it is a positive experience for all passengers, including those with reduced mobility or additional needs. Although the intention is the same, how airports are approaching this varies.

article

Speaker series: Airport IT & Security

Roberto Castiglioni, Chair, Heathrow Access Advisory Group, Heathrow discusses his…

12 March 2019 | By International Airport Review

Roberto Castiglioni, Chair, Heathrow Access Advisory Group, Heathrow discusses his highlights from Airport IT & Security 2018 and what he looks forward to at this years event.

news

Heathrow Airport launches new app for visually impaired passengers

An investment of £23 million for the 6,000 visually impaired…

30 November 2018 | By International Airport Review

An investment of £23 million for the 6,000 visually impaired passengers that travel through Heathrow each year results in an app which connects those in need to trained professionals.

article

Passenger Experience In-Depth Focus 2017

When considering passenger experience, consideration must be given to design…

6 July 2017 | By International Airport Review

When considering passenger experience, consideration must be given to design and flow, the efficiency of checkpoint areas and the usefulness of apps and digital services if airports want to satisfy the modern day passenger. This In-Depth Focus explores some current passenger experience developments and opportunities...

article

Are airports ready for ‘Baby Boomers’?

The segment of our population with the highest disposable income…

2 July 2017 | By Roberto Castiglioni

The segment of our population with the highest disposable income isn’t immune from ageing and the next generation of over 65s represents an unmissable opportunity for the air travel industry. Roberto Castiglioni, member of the UK CAA Access to Air Travel Advisory Group and Chair of the easyJet Special Assistance…

article

What did we learn from the Seamless Travel Series?

What is seamless travel? How does it differ from passenger…

7 June 2017 | By International Airport Review

What is seamless travel? How does it differ from passenger experience? How might different airports must rethink the way they treat different passengers? Here's what the 'Seamless Travel Series' taught us...

article

Small changes, big differences for PRMs | The Seamless Travel Series

International Airport Review speaks exclusively to Roberto Castiglioni, Accessible Air Travel…

10 April 2017 | By Digital Editor, Roberto Castiglioni, Roy Manuell (International Airport Review)

International Airport Review speaks exclusively to Roberto Castiglioni, Accessible Air Travel Advisor, to discuss how small changes can make all the difference for PRMs.

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Roberto Castiglioni