Speaker series: Airport IT & Security
Roberto Castiglioni, Chair, Heathrow Access Advisory Group, Heathrow discusses his highlights from Airport IT & Security 2018 and what he looks forward to at this years event.
Looking back at Airport IT & Security 2018, what did you enjoy talking about most?
The conference was an exciting opportunity to discuss how IT solutions may support and ease the journey for persons with disabilities and explore what more can be done to improve their experience while going through security filters.
What did you enjoy hearing discussed most at Airport IT & Security?
Broadly speaking, the desire to humanise the passenger experience through the better use of IT solutions.
How can you see the industry changing over the next 12 months?
The industry is fully projected towards digitalisation of the passenger journey. It would be unthinkable not to consider the needs of persons with disabilities when designing such solutions. I am extremely confident we will see great progress in the next 12 months.
What are the biggest challenges currently facing the industry?
From an accessibility standpoint, ageing physical infrastructure is the key challenge. Full digitalisation will require better designed airport terminal, and better designed infrastructure has to have Universal Design at its core.
Looking ahead to Airport IT & Security 2019, what do you think will be the most discussed topics?
I for one love surprises. No spoilers please, I just look forward to the solutions which will solve very current issues.
At Airport IT & Security 2018, Roberto spoke about accessibility, looking at ways people with cognitive issues can navigate through airports. He suggested that innovation is key to reshaping the way assistance is designed and delivered.