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SITA to install Scan&Fly self-service bag drop at 18 airports
The bag drop technology offers up to 60 per cent increased terminal capacity and a 40 per cent reduction in operational costs.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
webinar
IATA One ID: A vision for an end-to-end biometric passenger journey
19 December 2019 | By One ID (IATA)
Register and join us live for an introductory overview of IATA’s One ID process, whilst addressing the benefits and challenges of implementation from a multi-stakeholder viewpoint; unpacking some of the significant examples we see in operation today.
news
Melbourne Airport to invest in cultural awareness and communication skills
Within a series of workshops, Melbourne Airport's retail and hospitality staff will learn to address the unique needs of international passengers.
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Preventing psychological impacts on airport staff and passengers
Nishtha Jain, Psychology Undergraduate at Christ University, Bangalore, expresses the opinion that each airport should create a mental health care unit for the wellbeing of both passengers and staff.
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ACI World announces newly accredited airports for customer service
Four new airports have joined the 31 airports currently accredited through ACI World's Airport Customer Experience Accreditation programme.
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Toronto Pearson’s story of growth
To ensure passengers choose your airport over others, its infrastructure requires significant and sustainable investments, expresses Patrick Neville, Vice President of Airport Development and Technical Services for the Greater Toronto Airports Authority.
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Issue 6’s Guide to Airport Apps
With passengers expecting real-time information and reliable connectivity at their fingertips, applications for smartphones and portable devices are frequently being introduced by airports.
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Haneda Airport’s passenger waiting time system put into full operation
The system has been in operation since October 2019, visualising the status of passenger traffic at security inspections.
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Seamless travel and predictive analytics
Securing airport experiences where queues, delays, bottlenecks and boredom are replaced by experiences that delight.
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VINCI Airports completes Salvador Bahia Airport renovation project
The project undertaken by VINCI Airports has increased Salvador Bahia Airport's capacity to 15 million passengers annually.
news
Birmingham Airport launches fully electric bus fleet
The new fleet is the result of a £1.8 million investment and will replace the diesel vehicles currently in operation at the airport.
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Cork Airport installs self-service bag tag and drop kiosks
The installation is part of Cork Airport's continuous improvement programme and was launched in partnership with Aer Lingus.
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Self-service and automation technology to be installed at Perth Airport
Perth Airport will be implementing new automation technology next year to ensure the departure experience is hassle-free for passengers.
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International Airport Review Issue 6 2019
Trafficking, construction and design, airport apps, baggage handling, ARFF and recovery, and noise management are all included in this issue of the magazine.
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Bordeaux Airport invests and upgrades to handle increasing passenger traffic
The year 2019 has already seen a 13 per cent growth in traffic at Bordeaux Airport, and so improved infrastructure and processes have been deemed essential for the future.
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