IATA One ID: A vision for an end-to-end biometric passenger journey

Supported by:

5 February 2020

Supported by:

5 February 2020


This two-part webinar series will provide an introductory overview of IATA’s One ID process and the requirements, address the benefits and challenges of implementation from a multi-stakeholder viewpoint, and unpack some of the significant implementations we see in operation today.

The current state of the aviation industry is unsustainable; the legacy passenger process is straining under the combination of increasing passenger numbers, limited physical infrastructure and enhanced security requirements. IATA’s GPS data has proven that passengers are expecting ever more efficiency, seamlessness and security.

IATA sees the solution to be one that leverages proven technologies, existing infrastructure and puts passengers in control of their journey. Equally important for One ID is the harmonised utilisation of such technologies across the global air industry stakeholders.

Key Learning Points


  • One ID disrupts the air transport industry by changing how industry stakeholders collaborate to achieve common goals
  • The required elements and processes to develop an end-to-end One ID-aligned passenger journey
  • Understand from various industry stakeholders the main benefits gained from existing One ID-aligned biometric processes, lessons learned and challenges.

Keynote Speakers


Amandine Thomas, Project Manager One ID, IATA

Amandine is working at IATA as the Project Manager for the One ID initiative, which aims at introducing a collaborative identity management solution that spans across all process steps and stakeholders in the end-to-end journey, from booking to arrival at destination and back; putting the passenger at the centre.

She is an experienced project manager, PMP certified, that has been working at IATA on complex and international projects, internal or external. Specifically she has been focusing on various aspects of the end-to-end passenger process, including innovative solutions in aviation security – developing with and for the industry best practices on key features and considerations for the redesign and improvement of passenger checkpoints – and identity management.

Michael Hardin, Director of Entry/Exit Policy and Planning, Office of Field Operations, U.S. Customs and Border Protection

Michael Hardin is the Director of Policy and Planning at the CBP Entry/Exit Transformation Office, charged with improving the ability of CBP to biometrically match entry and exit data collected from foreign nationals. He has over 20 years of experience at DHS and its predecessor agencies working on issues related to immigration, biometrics and counterterrorism.

Prior to coming to CBP in 2013, Michael worked at the DHS Office of Policy on a wide variety of issues, including biometrics and data-sharing with the intelligence community and foreign countries.  From 2008-2009, Michael served abroad in Canberra, Australia, assisting the Australian government in the development of its biometric programmes. As part of his DHS career, he also worked at the US-VISIT programme and at U.S. Citizenship and Immigration Services (USCIS), beginning his career at the Immigration and Naturalisation Service in 1997.

Throughout his career, Michael has spoken at a variety of biometric and travel-related conferences in the United States and around the world. He has a Bachelor’s degree from Villanova University and a Law degree from George Washington University Law School.

Heidrun Holin, Senior Project Manager, Lufthansa

Heidrun Holin is a Senior Project Manager (PMP) working at Lufthansa German Airlines.

Having been at Lufthansa since 1991, she has held various positions both in Germany and abroad.

Working in product management, Heidrun strives to make the life of the passenger easier. Currently, she is the project leader, implementing biometrics as a means of passenger identification at Munich Airport, with more airports to follow. This will enhance the passenger experience at the airport and bring us closer to the goal of seamless and hands-free processes.

Suresh KhadakbhaviSuresh Khadakbhavi, Asst. Vice President of Innovation Lab, Bangalore International 

Suresh Khadakbhavi is a ‘Digital Transformation Agent’ in the aviation industry. At BIAL Innovation Lab, Suresh coordinates inno-vision and digital strategies; managing from concept, advocacy to full-scale implementation of multiple digital transformation projects.

He has been involved in Digi Yatra and smart security initiatives in Indian airports, and has over 25 years’ experience in the ICT sector.


Register to watch this webinar on-demand

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    I am happy to be contacted with further developments on the IATA One ID initiative and events, conferences and other activities related to the One ID initiative.


    I am happy to be contacted with further information on other IATA activities.


    One response to “IATA One ID: A vision for an end-to-end biometric passenger journey”

    1. Steven O'Neill says:

      I would be very interested in receiving a copy of Amandine’s presentation. I found it interesting and something I would like to share with my management team.

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