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Case Study: Improving the check-in passenger experience at Munich Airport

Posted: 26 January 2019 | Copenhagen Optimization | No comments yet

Munich Airport worked with Copenhagen Optimization with the aim of improving the passenger experience at check-in for Terminal 1.

Terminal 1 has almost 80 airlines operating, with the largest airline having less than 20 flights a day, making check-in allocation and stakeholder management challenging – especially when it comes to reaping the benefits of self-service baggage drop.

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