Case Study: Improving the check-in passenger experience at Munich Airport
Posted: 26 January 2019 | Copenhagen Optimization | No comments yet
Munich Airport worked with Copenhagen Optimization with the aim of improving the passenger experience at check-in for Terminal 1.
Terminal 1 has almost 80 airlines operating, with the largest airline having less than 20 flights a day, making check-in allocation and stakeholder management challenging – especially when it comes to reaping the benefits of self-service baggage drop.
The rest of this case study is restricted - login or subscribe free to access
Thank you for visiting our website. To access this content in full you'll need to login. It's completely free to subscribe, and in less than a minute you can continue reading. If you've already subscribed, great - just login.
Why subscribe? Join our growing community of thousands of industry professionals and gain access to:
- bi-monthly issues in print and/or digital format
- case studies, whitepapers, webinars and industry-leading content
- breaking news and features
- our extensive online archive of thousands of articles and years of past issues
- ...And it's all free!
Related content from this organisation
- Case Study: Security transformation project – Dublin Airport
- Case Study: Optimization study – check-in and baggage outbound at Toronto Pearson
- Case Study: Optimization of staff planning at Genève Aéroport
- Case Study: Improving the check-in experience at Stockholm Arlanda
- Case Study: Improving the check-in passenger experience at Munich Airport