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Overcoming staff shortages by implementing self-service technology

7 November 2023 | By

The summer of 2022 still haunts airline professionals around the world. The extreme long check-in and bag‑drop queues, followed by yet again another queue at security, an unusual high percentage of mishandled bags, flight delays or cancellations. It was a troublesome start-up after COVID, and the biggest reason for this…


“This is innovation” with Abhi Chacko

21 December 2022 | By

At the World Aviation Festival 2022 in Amsterdam, International Airport Review Editor, Holly Miles, caught up with Abhi Chacko, Head of Innovation & Commercial IT Services at London Gatwick Airport for this exclusive interview.