Hong Kong International Airport’s Terminal 1 extension is the latest milestone in the airport’s on-going mission to meet and exceed passenger expectations, details Vivian Cheung Kar-fay, Executive Director of Airport Operations at AAHK.
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A new addition to the Tom Bradley International Terminal will speed up the processing of passengers, and could be enhanced by biometrics in the future.
Fraport Brasil has implemented 26 self-service gates; 14 at Forteleza Airport and 12 at Porto Alegre Airport, in a bid to improve efficiency.
The new e-gates have been installed at Tampa International Airport's Airside A, aiming to speed up processes and reduce waiting times.
New developments include the introduction of self-service check-in kiosks and bag-drop technology as part of Avalon Airport's efforts to improve efficiency.
Budapest Airport's new initiative was developed to allow for seamless connections for passengers flying with two or more unconnected airlines.
Self-service technology is imperative if airports aspire to meet the demands of tomorrow, emphasises Borry Vrieling from eezeetags.
Technology will create new roles and new operational models requiring different competencies and mindsets. Martín Eurnekian, President of Aeropuertos Argentina 2000, reminds us that the user experience must remain at the centre of this transformation.
As airports prepare to fulfil the new security and data collection requirements outlined by the EU, Chris Gilliland, Director of Innovative Travel Solutions within Vancouver International Airport, talks about how automated, self-service border control solutions must be considered.
The bag drop technology offers up to 60 per cent increased terminal capacity and a 40 per cent reduction in operational costs.
Perth Airport will be implementing new automation technology next year to ensure the departure experience is hassle-free for passengers.
In order to offer convenience to passengers, airport authorities are concentrating on the adoption of self-service solutions.
Dewi Gaylard, Head of Information, Communication and Technology at Cardiff Airport, discusses how to make a relatively small airport stand out from the crowd, changing mindsets of the industry and putting passengers first when implementing new technologies.