In order to offer convenience to passengers, airport authorities are concentrating on the adoption of self-service solutions.
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Dewi Gaylard, Head of Information, Communication and Technology at Cardiff Airport, discusses how to make a relatively small airport stand out from the crowd, changing mindsets of the industry and putting passengers first when implementing new technologies.
The Airport IT and Security Conference is being attended by more airports than ever before, a situation which needs to be fully utilised to improve airport operations and customer experience.
Checking in baggage is always an airport pressure point and a stressful part of a passenger’s airport journey. With this in mind, Tampa International Airport in Florida embarked on a revolutionary system to enable passengers to remotely check in luggage. Maria Rhodes, General Manager for Bags, reveals how the service…
Passengers can benefit from even more independence and flexibility at departure with Hamburg Airport’s self bag drop. Michael Eggenschwiler, Chief Executive Officer, Hamburg Airport explains how the experience of the technology to date leaves no doubt that automated baggage check-in is the right solution for the future.
Anders Nielson and Lone Teist detail how Billund Airport – regional in size but one that bears the complexity of a large-scale airport – has had to embrace self-service technology and automation within baggage handling to increase its capacity.
At ACI Asia-Pacific/ World Annual General Assembly, Conference & Exhibition, hosted at Hong Kong International Airport (HKIA), we spoke to CK Ng, Executive Director of Airport Operations, and Steven Yiu, Deputy Director of Service Delivery from HKIA to discover how new digital initiatives will shape the future of airports and…
Birmingham Airport has 61 SSBD kiosks available, with 52 that allow passengers to print boarding cards and check-in, and nine that allow them to inject their bag.
Cathay Pacific passengers have the opportunity to board via facial recognition with technology from Vision-Box - this pilot will set the grounding for the technology to be used airport-wide in Schiphol in the future.
26 January 2019 | By Copenhagen Optimization
Munich Airport worked with Copenhagen Optimization with the aim of improving the passenger experience at check-in for Terminal 1.
Technology has always been at the forefront of progression in the aviation industry, but what can we look forward to in 2019? Here are 10 of the technologies set to make a big impact...
Vanderlande is the global market leader for value-added logistic process automation at airports. This ranges from the design of the departures hall itself to the check-in and bag drop systems, through to automated passenger security checkpoints.