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Haneda Airport adds new passenger experience services to Terminal 2
In order to offer the best passenger experience, Haneda Airport has introduced a range of new services at its Terminal 2, including self-service baggage drops and smart security check lanes.
news
Aena adapts airport operations as a result of Spain’s COVID-19 crisis
Due to the restrictions put in place by the Spanish government as a result of the COVID-19 outbreak, Aena has adapted airport operations across its entire network.
article
Mining big data insights to improve gate turnaround and safe throughput
Honeywell and International Airport Review previously hosted a webinar to explore how airports can tackle the challenge of increased travellers and traffic whilst remaining safe, secure and efficient.
news
SEA Milan adapts operations and investments in wake of COVID-19
As the COVID-19 pandemic continues to drastically impact the aviation industry, SEA Milan has been forced to adapt in order to continue operation.
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Emphasising the importance of a safe and secure aviation industry
Despite often being seen as an inconvenience and the reason for longer journey times, José Luis Nieto, Head of the Security Division at Aena, discusses the importance of airport security in ensuring safe travel and limiting the number of industry-changing security issues.
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How airport-wide flow management helps solve capacity constraints
Globally, airports’ capacity is under strain, and operators are focused on maximising existing and growing capacity. With space at a premium and passenger safety paramount, capacity planning requires intelligent forecasting. With combined end-to-end passenger flow and flight data insights, future-planning is more straightforward, transparent, and accurate.
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Exceptional customer experience is a strategic goal for Finavia
Using technology, data analysis, Finnish design and family-friendly features, Finavia is determined to secure a flawless passenger experience at Helsinki Airport, details Timo Järvelä, Vice President of Passenger Experience and Processes.
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MWAA: Building a foundation for airport business transformation
Goutam Kundu, Chief Information Officer of the Metropolitan Washington Airports Authority (MWAA) and Founder of MWAA Labs, shares a personal look at the transformative journey that’s taken place over the last several years at the two-airport system of the U.S. nation’s capital.
news
ACI World calls for infrastructure and customer experience investments
Angela Gittens, ACI World Director General, has emphasised the need for investments to ensure the continued beneficial operation of airports worldwide.
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First-of-its-kind autonomous robot at Dallas Fort Worth International
With the capability to handle nearly 450 bags per hour, DFW decided to test an autonomous solution to help improve the experience of passengers transferring from international flights.
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End-to-end flow management: An Interview with James Williamson
Numerous airports - including Amsterdam, Bristol, Birmingham and Keflavik - have shifted from single-process queue measurement to airport-wide flow management, to help improve resourcing, expansion planning and prevent bottlenecks. We spoke to James Williamson, CEO of Veovo, to learn about the benefits of seamless passenger insights.
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Vienna Airport smashes 30 million passenger barrier
Another stellar performance was recorded by the Vienna Airport Group in 2019, with a record-breaking set of traffic results seeing the group’s airports approach almost 40 million annual passengers. However, its rapid growth is being managed in an environmentally-sensitive way, as its Austrian hub significantly reduced its energy consumption per…
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Technology will only get us so far, and so collaboration is key
Richard Hartshorn, Aviation Technical Director at Atkins, explores how technology will only impact an airport’s operation to a certain extent; the real benefits lie in the enhanced collaboration of an airport’s stakeholders.
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Offering a unique passenger experience at Guangzhou Baiyun
With a focus on creating the best possible passenger experience, Bingxin Xie, Guangzhou Baiyun International Airport’s Chief Economist, details how the airport’s unique service brand celebrates both the passenger, and Chinese culture.