Copenhagen Optimization

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Case Study: How BER Runway took the lead on virtual queuing in only two weeks

24 November 2022 | By Copenhagen Optimization

Berlin Brandenburg Airport was the first airport in Europe to introduce Virtual Queuing directly to passengers under the name “BER Runway”.

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MIA launches pre-scheduled TSA screening times

19 September 2022 | By International Airport Review

Miami International Airport has welcomed TSA checkpoint screening time with a free reservation service for passengers travelling with American Airlines.

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Meet the speaker: Sarah Frances Procter

4 August 2022 | By International Airport Review

Sarah will be presenting a case study on how passenger behaviour can be influenced through Virtual Queuing and looks forward to meeting you. Watch this short video to find out more.

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Phoenix Sky Harbor launches virtual passenger checkpoint queuing

22 March 2022 | By International Airport Review

To help passengers manage their trips efficiently and eliminate stress at security, Phoenix Sky Harbor International Airport has finally inaugurated its virtual queuing programme.

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London Heathrow: Britain’s front door for passengers and cargo

10 September 2020 | By Nick Beresford - London Heathrow Airport

Heathrow’s Head of Data and Analytics, Nick Beresford, details the airport’s data transformation journey; exploring new ways to exploit data to enable an efficient operation, drive business value and deliver an excellent passenger experience.

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COVID-19 impacts and solutions to airport operations: Complete guide by Copenhagen Optimization

1 July 2020 | By Copenhagen Optimization

This guide is for anyone involved in the airport operation – from the airport planner to the terminal manager and the airport executive.

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Case Study: Security transformation project – Dublin Airport

29 January 2019 | By Copenhagen Optimization

Dublin Airport Authority (daa) engaged with Copenhagen Optimization to support Dublin Airport on a larger transformation project aimed at improving the security process.

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Case Study: Optimization study – check-in and baggage outbound at Toronto Pearson

28 January 2019 | By Copenhagen Optimization

Greater Toronto Airport Authority (GTAA) engaged with Copenhagen Optimization to carry out a study of how to optimise the operation of the check-in and baggage outbound facilities in Terminal 3 at Toronto Pearson International Airport (YYZ).

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Case Study: Optimisation of staff planning at Genève Aéroport

27 January 2019 | By Copenhagen Optimization

Genève Aéroport (GVA) engaged with Copenhagen Optimization and Copenhagen Airports to carry out a study of how to optimise the staff planning for the security checkpoint operation in GVA.

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Case Study: Improving the check-in experience at Stockholm Arlanda

26 January 2019 | By Copenhagen Optimization

Swedavia, the operator of 10 Swedish airports, engaged with Copenhagen Optimization to improve the passenger experience at check-in at Arlanda airport before summer 2016.

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Case Study: Improving the check-in passenger experience at Munich Airport

26 January 2019 | By Copenhagen Optimization

Munich Airport worked with Copenhagen Optimization with the aim of improving the passenger experience at check-in for Terminal 1.

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Case Study: Improving planning capabilities at London Heathrow

25 January 2019 | By Copenhagen Optimization

Heathrow Airport Limited engaged with Copenhagen Optimization to create an assessment of the maturity of the planning of 15 different operational areas at London Heathrow.

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Case Study: Improving capacity planning at Stockholm Arlanda

24 January 2019 | By Copenhagen Optimization

Swedavia, the operator of 10 Swedish airports, engaged with Copenhagen Optimization to create an assessment of the quality of capacity planning for Stockholm Arlanda.

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Case Study: Improving passenger forecasts at London Luton Airport

23 January 2019 | By Copenhagen Optimization

London Luton Airport (LLA) engaged with Copenhagen Optimization to improve the accuracy and efficiency of their passenger forecast.

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Case Study: Deicing pad capacity study – Toronto Pearson

22 January 2019 | By Copenhagen Optimization

The Greater Toronto Airport Authority (GTAA) engaged with Copenhagen Optimization to create a capacity assessment of the Central Deicing Facility (CDF).