Passenger journey
Explore airport passenger experience strategies, technologies and operational improvements that optimise every stage of the journey, from check-in and security to wayfinding, baggage handling and digital engagement, enhancing efficiency, accessibility and traveller satisfaction.
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Passenger journey
NewsNashville airports celebrate record passenger growth and major infrastructure milestones
Record passenger growth, infrastructure investment and expanded air services marked a milestone year for Nashville International Airport.
NewsPicture of the week: Heathrow brings immersive beauty experiences to every terminal
Passengers travelling through Heathrow can discover luxury beauty brands, exclusive offers and complimentary treatments as the airport’s retail campaign returns.
NewsManchester Airport earns top accessibility rating from UK regulator
The airport has achieved a ‘Very Good’ accessibility rating after enhancing support for passengers with reduced mobility and hidden disabilities.
NewsChangi Airport expands autonomous wheelchair service for passengers with reduced mobility
Changi Airport is introducing autonomous wheelchairs across its terminals to enhance mobility assistance and meet rising passenger demand.
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Passenger journey
NewsSchiphol opens largest Privium lounge to enhance premium passenger experience
The new 800m² Privium ClubLounge South expands Schiphol’s premium offering with dedicated workspaces, relaxation areas and enhanced passenger amenities.
NewsHong Kong Airport celebrates cultural ties with Shanghai through arts festival
The airport’s latest Arts and Culture Festival transforms both terminals with exhibitions, performances and immersive displays inspired by Hong Kong and Shanghai.
NewsUK airports achieve highest accessibility ratings as passenger assistance demand reaches record levels
The UK’s largest airports have improved accessibility standards as demand for passenger assistance reaches its highest level on record.
VideoTorino Airport expands passenger lounge with new retail and dining spaces
The airport has completed a major redevelopment of its boarding lounge, adding new passenger services, retail outlets and a flagship Eataly dining destination.
NewsPittsburgh Airport opens landmark public terrace to redefine the passenger experience
The new UPMC Terrace provides travellers, visitors and employees with free access to outdoor space before security, setting a new benchmark for airport design.
NewsSantiago Airport to open five new domestic lounges
Five new premium lounges will open in Santiago Airport’s domestic terminal as part of a wider investment in the passenger experience.
NewsLondon Gatwick launches UK’s first robotic airport parking
Passengers travelling through London Gatwick can now use an automated robotic parking system designed to simplify the start of their journey.
NewsHong Kong Airport opens sensory space for invisible disabilities
The new facility offers a calm, accessible environment designed to improve the airport experience for passengers with invisible disabilities.
NewsOntario International expands Terminal 2 security checkpoint
Ontario International Airport has opened an expanded security checkpoint in Terminal 2, with similar upgrades planned for Terminal 4.
NewsPicture of the week: Madrid airport welcomes Spain’s world champions home
Spain’s victorious national team returned to Madrid through Adolfo Suárez Madrid-Barajas Airport, where celebrations began before continuing across the capital.
ArticleFive mistakes to avoid when opening a new airport
Opening a new or expanded airport is one of the most complex operational challenges an organisation can face. Without a structured Operational Readiness and Airport Transfer (ORAT) programme, several critical mistakes can undermine a successful opening. André Schunck, Senior Manager International Training at Munich AirportAcademy shares insights from his extensive ...
NewsPicture of the week: Manchester Airport backs breast cancer awareness
Digital displays across Manchester Airport will promote breast cancer awareness throughout the summer holiday period in partnership with two charities.
NewsCologne Bonn Airport opens advanced security checkpoint with new CT screening technology
The airport has completed a €25 million investment to modernise security screening, introducing new technology and improving the passenger journey.
NewsSchiphol to bring passenger assistance services in house from 2028
Amsterdam Airport Schiphol has announced plans to directly manage passenger assistance services, taking over responsibility from Axxicom Airport Caddy.
NewsHeathrow sees North America demand rise as World Cup boosts transatlantic travel
Heathrow welcomed stronger North American traffic in June, with World Cup travel contributing to higher passenger numbers and cargo volumes.
NewsPicture of the week: Miami airport unveils ocean inspired art installation for travellers
A striking suspended artwork at Miami International Airport invites passengers to reflect on the connections between ocean currents, migration and air travel.