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Passengers with reduced mobility (PRMs)

Passengers’ trust and satisfaction with aviation in decline

19 December 2017 | By International Airport Review

Data from the third and fourth waves of an 18-month online and phone survey has been released by the UK Civil Aviation Authority.

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Travel streamlined for disabled passengers with EuTravel Project

17 August 2017 | By International Airport Review

Accomable and EuTravel have teamed up to develop a single platform to help anyone with a mobility issue book door-to-door transport.

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UK assessment on disability in air travel reveals interesting results

11 August 2017 | By International Airport Review

The UK Civil Aviation Authority (CAA) has today published a report that assesses the top 30 UK airports on the quality of assistance they provide to passengers with a disability, with Liverpool John Lennon Airport (LJLA) receiving a ‘good’ rating in terms of the support it provides.

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Passenger Experience In-Depth Focus 2017

6 July 2017 | By International Airport Review

When considering passenger experience, consideration must be given to design and flow, the efficiency of checkpoint areas and the usefulness of apps and digital services if airports want to satisfy the modern day passenger. This In-Depth Focus explores some current passenger experience developments and opportunities...

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Exclusive interview with Special Mobility on best PRM processing practices

4 July 2017 | By Roy Manuell | Junior Editor

We speak exclusively to Special Mobility's Frank Bod on the challenges we face with respect to the PRM passenger in airports.

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Are airports ready for ‘Baby Boomers’?

2 July 2017 | By Roberto Castiglioni

The segment of our population with the highest disposable income isn’t immune from ageing and the next generation of over 65s represents an unmissable opportunity for the air travel industry. Roberto Castiglioni, member of the UK CAA Access to Air Travel Advisory Group and Chair of the easyJet Special Assistance…

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ACI Europe Best Airport Award winners for 2017 announced

15 June 2017 | By Airports Council International (ACI) Europe, International Airport Review

The 13th Annual ACI EUROPE Best Airport Awards were announced last night during the Gala Dinner of the 27th ACI EUROPE General Assembly, Congress & Exhibition, hosted by Groupe ADP.

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What did we learn from the Seamless Travel Series?

7 June 2017 | By International Airport Review

What is seamless travel? How does it differ from passenger experience? How might different airports must rethink the way they treat different passengers? Here's what the 'Seamless Travel Series' taught us...

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The changing world of PRM management solutions

25 May 2017 | By Iain Wallace | Chief Marketing & Sales Officer | Ozion

PRM Management is a crucial yet impossibly complex service for airports to get right - but things have suddenly started to change...

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Small changes, big differences for PRMs | The Seamless Travel Series

10 April 2017 | By Digital Editor, Roberto Castiglioni, Roy Manuell (International Airport Review)

International Airport Review speaks exclusively to Roberto Castiglioni, Accessible Air Travel Advisor, to discuss how small changes can make all the difference for PRMs.

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Gatwick celebrates World Autism Awareness Day

4 April 2017 | By International Airport Review

Gatwick’s Autism Ambassador, Maria Cook, and organisations across the airport, celebrated World Autism Awareness Day on Sunday.

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Europe’s first airport sensory room created at Shannon for passengers with autism

30 March 2017 | By International Airport Review

The first European airport sensory room developed for children and adults with neurodevelopmental challenges, including autism, was officially opened today at Shannon Airport.

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No longer passenger experience; It’s now seamless travel | Reflections from PTE

17 March 2017 | By Roy Manuell, Digital Editor

Let’s get things straight. The conversation is shifting. It is no longer a question of passenger experience. Air travel is now defined by ensuring seamless travel.

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Does the PRM label restrict thinking?

17 March 2017 | By Jerry Angrave| Empathyce

Does the PRM acronym need an upgrade? Is the disabled passenger being dealt with without the correct empathy?

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Passengers with reduced mobility (PRMs)