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Passenger satisfaction has fallen according to CAA
The CAA has found that passengers are becoming increasingly unhappy with air travel as satisfaction has fallen gradually since 2016.
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Fraport receives building permit for Pier G earlier than expected
Development of Frankfurt Airport's new pier will begin ahead of schedule, helping the airport to accommodate the increase in number of passengers.
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Leaders’ Series 2018: Traffic is coming
June 2018 saw over a million flights in Europe – 4.1 per cent more than in June 2017. This growth is set to continue, with 12.4 million flights predicted in 2024. Are we, the aviation community in Europe, ready for this increase in traffic? Eamonn Brennan, Director General at EUROCONTROL,…
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Staff Development Programme (SDP)
While airport capacity continues its ever-increasing surge, Airport Operations Consultant, Gordon Griffiths, believes that if staff are not trained to cope with the numbers of passenger, and the trials and tribulations that go together with it, creating brand-new terminals will not help to ease the strain of the current infrastructure…
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Passenger surge in Edinburgh makes it Scotland’s busiest ever airport
July 2018 has been the busiest month ever for Edinburgh Airport, with over 1.5 million passengers passing through the airport.
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Case Study: Cincinnati Airport Cuts TSA Security Wait Times by 33%
Cincinnati Airport is soaring into the record books. Ranked fastest-growing U.S. airport, it’s also the first to implement Veovo’s Guest Prediction technology at U.S security checkpoints, cutting peak wait times by more than 15 minutes...
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Finavia adds more routes to Lapland from Gatwick, in new deal with easyJet
As Lapland’s tourism continues to boom, easyJet is providing a new route from London to Rovaniemi, which is scheduled to begin 31st October 2018
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London Luton Airport has busiest ever start to summer holidays
London Luton Airport has seen passenger numbers increase in July 2018, with 1.67 million passengers recorded, up three per cent on 2017.
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Terminal expansion at Paris-Orly to streamline passenger processing
Paris-Orly airport expansion, which is expected to be an eco-friendly development, is hoped to facilitate increased passenger numbers to allow seamless travel.
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ACI Europe releases air traffic report for the first half of 2018
ACI Europe has released its air traffic report for June 2018, Q2 & H1, which has revealed that during the first half of this year (H1), passenger traffic at Europe’s airports grew by an average 6.7 per cent.
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Three ways airports can transform on-time departures
Customer satisfaction for airlines and airports often pivots on ‘on-time departure’ performance. How can airports proactively ensure punctuality and smooth the guest travel experience?
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Global passenger and cargo volumes grew in 2018 despite ‘geopolitical tension’
Airports Council International (ACI) World reported global passenger traffic grew by 5.6 per cent while cargo volumes were up 5.1 per cent in May on a year-over-year basis.
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‘We Are Japan’ platform launched to display ANA’s Japan
ANA has launched it's 'We Are Japan' campaign as the 12th most visited country on the planet plans to boost its visitor numbers.
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Improving the Passenger Experience with Passenger Flow Management
2 August 2018 | By Leidos
For many, the most stressful part of air travel is waiting at the airport. Crowded terminals, longer queues and wait times for check-in, security, customs, baggage claim, and even taxi queues quickly turn anxious travelers into frustrated passengers.
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Groupe ADP sees increase in revenue in the first half of 2018
The increase in revenue and traffic at Paris Aéroport, Groupe ADP have been attributed to the the facilities of the airports and international development.
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