Case Study: Cincinnati Airport Cuts TSA Security Wait Times by 33%

Posted: 15 August 2018 | | No comments yet

Cincinnati Airport is soaring into the record books. Ranked fastest-growing U.S. airport, it’s also the first to implement Veovo’s Guest Prediction technology at U.S security checkpoints, cutting peak wait times by more than 15 minutes…

With more discount airlines flying in and out of Cincinnati/North Kentucky International Airport (CVG), passenger growth has hit an all-time high.

CVG is experiencing its greatest passenger traffic volume since 2005, with almost eight million passengers now passing through its gates each year. Ten new U.S. flight destinations before year-end and rising cargo volumes are also behind a surge in growth.

With such a massive passenger influx, CVG faces similar challenges to other fast-growing airports – how to streamline operations to avoid lengthy queues, rising tempers and multiple late passenger calls.

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