Technology will create new roles and new operational models requiring different competencies and mindsets. Martín Eurnekian, President of Aeropuertos Argentina 2000, reminds us that the user experience must remain at the centre of this transformation.
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Issue 5 2019
As airports prepare to fulfil the new security and data collection requirements outlined by the EU, Chris Gilliland, Director of Innovative Travel Solutions within Vancouver International Airport, talks about how automated, self-service border control solutions must be considered.
Developments sit in the digital future, but how do we get there? Planned infrastructure usually lies in the rendering of images; training usually depends upon asset availability. But what if all of this could take place in a realm away from reality? Krishan Tangri, GM, Assets at Brisbane Airport Corporation…
Christchurch Airport turned to virtual reality technology to aid the training of airport fire fighters: An example of innovative evolution within airport operations.
On the subject of virtual reality (VR) and augmented reality (AR), video games and gadgets come to mind. Yet this technology can be used in many more ways and places, including airports, said Laurens van Oostendorp, Service Manager and Transformation Manager within the IT department of Royal Schiphol Group.
Gordon Dewar and Ian Lang – Edinburgh Airport’s Chief Executive and Capital Director, discuss the journey they have been on so far with the airport build, and what the future holds.
As it stands, Heathrow is the UK’s only hub airport, and with the addition of another runway, the airport will most definitely be able to handle the expected passenger growth. The expansion project has however attracted some controversial publicity. Here Nigel Milton, Director of Communications at Heathrow Airport, answers some…
Laurel van Horn, VP Director of Programmes at Open Doors Organization, summarises fi ndings from a three-year project sponsored by Airport Cooperative Research Programme (ACRP), with examples from numerous airports.
Tara Nolan, International Airport Review’s Editor, spoke to London City Airport's Alison FitzGerald, Chief Operating Officer, and Liam McKay, Director of Corporate Affairs, regarding their mission to become the UK’s most sustainable airport.
Airport development is often greatly influenced by who owns the assets and how they are managed and regulated. Kashif Khalid from IATA here describes how it is no different in Africa and the Middle East.
As rising air traffic volume continues to put pressure on air traffic controllers and we start to streamline and integrate all controller tools in the tower, Frequentis’ Hannu Juurakko explains that there should be a focus on voice communication as an additional input sensor.
Travel agent, passenger, shareholder or legislator, no matter what the answer is, Gaëtan Gagné, Former President and CEO of Aeroport de Québec Inc, says knowing who your primary customer is will help you to define what expectations you must fulfill. As a result of this, YQB built a business strategy…