news
World’s biggest airport to hold job fair featuring more than 1,000 roles
Hartsfield-Jackson International will bring airport employers together with job seekers at the Georgia International Convention Center in Atlanta.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
news
United States tougher security launched today
A beefed-up package of security measures announced in June has been launched today in the United States, affecting flyers around the world.
webinar
The future of airport retail
26 October 2017 | By IATA Consulting
Last year, global non-aeronautical revenues for airports reached US$60bn; representing 40% of global airport revenues. Although these are significant amounts, the full non-aviation business potential is often not realised at airports.
news
London Southend announces connecting flights to 11 North American cities via Dublin
London Southend Airport has announced details of a new service which allows passengers to connect to 11 North American destinations through Dublin Airport.
whitepaper
Exploiting Infrastructure for Future Passenger Growth
In this white paper, Neil Norman outlines how airports can smooth the journey for their passengers from check-in to gate without expanding a single foot.
news
Tunnel vision: Dubai Airport unveils the future of seamless travel with a virtual aquarium
A short walk among 80 scanners taking in your biometric data may soon be all that is needed for a smooth and serene journey through airport borders - unless you don't like fish.
news
London’s Southend Airport on the up with passenger experience investment and a private jet hub
Voted the city's best airport in a Which? customer survey, London Southend is not content to rest on its laurels - nor is it averse to a spot of custom coming in from a different sort of flyer.
news
Bike medics make their debut at LAX
Next time a flyer is taken sick at the world's fourth largest airport, their guardian angel may arrive clad in a crash helmet.
article
From your seat pocket to your trouser pocket – what’s next for travel media?
With digital media growing at pace, is there fight in the inflight magazine yet? Simon Leslie of Ink fills us in.
news
Inaugural International Airport Review Awards shortlist announced
After a long selection process, we finally have the 27 contenders who have gone above and beyond in their respective fields.
news
AirAsia to install broadband on more than 120 planes
The Malaysian conglomerate has signed a contract to hook up much of its vast fleet with high-speed broadband.
news
Gatwick’s consultative committee sets out to recruit volunteers for passenger advisory group
Britain's second biggest airport has shown its support for the independent organisation that represents Gatwick users and local authorities as it searches for volunteers.
news
Passenger satisfaction in North America – who soars and who stalls
A survey of more than 36,000 passengers has shown that when it comes to customer satisfaction, bigger is certainly not better.
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