Gatwick’s consultative committee sets out to recruit volunteers for passenger advisory group

Britain’s second biggest airport has shown its support for the independent organisation that represents Gatwick users and local authorities as it searches for volunteers.


SEEKING VOLUNTEERS: GATCOM are hunting for local volunteers to fill post

Gatwick Airport is supporting the independent consultative group, GATCOM in the recruitment of a new member to its Passenger Advisory Group, known as PAG, to feedback and make recommendations on all aspects of the airport’s passenger experience.

The Passenger Advisory Group (PAG), which has 16 members who volunteer at least 12 days per year, monitors facilities and services at the airport as well as helping with the continuous improvement in customer service.  

GATCOM said it is keen to speak to people with a passion for customer service, including those with young children, who live within an hour’s journey time of Gatwick.

Gatwick has recorded its highest ever passenger satisfaction scores this year as it also recently surpassed 45 million annual passengers during its busiest ever June. 

Gatwick Airport’s Passenger Communications Manager, Julie Ayres, said: “We are keen to support PAG’s search to find a new volunteer who can represent the views of passengers here at Gatwick. 

“Gatwick is half way through a £2.7 billion transformation programme which places the passenger at the centre of its plans. A further £1.15 billion is committed over the next five years and the work PAG does will be vital to ensure we continually review and improve the experience for our passengers and provide them with a world class service as they travel through the airport.” 

The Chairman of PAG, Peter Hall, said: “Our members help shape all kinds of projects at the airport such as, new plans for check-in areas, facilities for passengers with reduced mobility, wayfinding signage and the use of new technology to enhance the passenger experience. 

“For someone who’s passionate about customer service this is a great opportunity to really make a difference for Gatwick’s passengers.”

The Gatwick Airport Consultative Committee (GATCOM) was set up to meet the requirements of Section 35 of the Civil Aviation Act 1982 for an airport “to provide adequate facilities for consultation with respect to any matter concerning the management or administration of the airport which affects the interests of users of the airport, local authorities and any other organisation representing the interests of persons concerned with the locality in which the airport is situated”.

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