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World’s first blockchain-based airline loyalty digital wallet
Keeping pace with the latest technological revolutions, Singapore Airlines Group has announced a world first by bringing blockchain into its loyalty scheme.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Delhi Police updates QR code app to keep airport taxi users safe
Launched initially as an application to prevent crimes against women travelling alone, Delhi Police's Himmat application has been upgraded to give users the chance to verify their taxi.
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Canadian airports report 6.3 per cent growth in 2017
Passenger footfall rising by as much as 80 per cent in some airports has drawn positive nods from the Canadian aviation community, but behind it there remain concerns over the lack of funding for security projects.
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Total Airport Management Solution
8 February 2018 | By Leidos
Delivering the next generation airport
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A vintage year with air passenger traffic growth of 8.5%
European airport trade association releases its traffic report for December, Q4, H2 and Full Year 2017.
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Top five fastest growing European airports of 2017
This year's figures have been released showing the popularity of air travel continues its post-crash surge with the top five airports welcoming 18 million more passengers than 2016.
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How airlines can grow by effective cabin crew incentivisation
Cabin crew are the key contact point between the customer and the airline, managing the face-to-face interactions that can make or break a business' reputation. But as the passenger begins to expect more from their journey, how can airlines help their staff meet these demands? Simon Pont, CEO of ECR…
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Auckland Airport uses road traffic data from city centre to help maximise capacity
New Zealand's biggest airport has set up a scheme that uses traffic data from the centre of the capital city to help create a comprehensive picture of movement patterns.
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Known Traveller Digital Identity brings distributed ledger and seamless travel together
The World Economic Forum has said that the Government of Canada is "actively exploring" testing its Known Traveller Digital Identity concept, an innovation that aims to bring Fourth Industrial Revolution tech into the world of seamless travel.
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Innovations in Aviation Flow Management
With passenger volumes rising steadily, the global aviation system is facing a challenge: How to accommodate more air traffic when politics and economics make it difficult to expand airports on the ground.
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Hong Kong International Airport (HKIA) accelerates its digital transformation
Hong Kong International Airport (HKIA) strives to provide a pleasant travel experience for its passengers from curb to gate. It’s achieving this through application of a range of new technologies – from augmented reality to help passengers navigate the airport more easily, through to iBeacon location technologies to seamlessly deliver…
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Six must-have capabilities to improve passenger experience
How much do you really know about your passengers and their journey through your airport?
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AirAsia and Uber partner over seamless travel
AirAsia passengers will be able to book or schedule rides from Uber through AirAsia once they have booked their tickets and become eligible for promotions.
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Iris and facial-recognition gates go live at Dubai Airport
As part of a commitment to seamless travel, Dubai Airport has brought in 100 state-of-the-art biometric gates with 40 more on the horizon.
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Successful biometric e-gate demonstration at LAX blazes trail for commercial aviation
Passengers entered a British Airways flight from LA to London Heathrow at Los Angeles International Airport (LAX) this week, using their faces alone as a boarding pass.
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