Six must-have capabilities to improve passenger experience

Posted: 25 January 2018 | | No comments yet

How much do you really know about your passengers and their journey through your airport?

Crowded terminals and runways, longer queues and wait times and more frustrated passengers who spend less money while at the airport have become the norm. As air traffic increases, airports that lack the funding and/or space to expand their facilities must find new ways to minimize disruptions and deliver exceptional service to passengers and airlines alike – or risk losing market share. 

Next generation airports are getting ahead of these issues with a strategic approach called Total Airport Management (TAM).  By using real-time data from a variety of sources and applying innovative data management, planning and forecasting tools, airport operators and stakeholders are detecting, and even predicting, passenger needs hours in advance—and working together to deal with emerging situations before they become problems.

Read this white paper to learn:

  • Six technology driven capabilities alleviating issues faced by airport operators
  • The role data plays in improving an airport’s operational efficiency
  • How to ensure collaborative and purposeful decision-making across all partners
  • How to get started

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