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London Luton Airport has busiest ever start to summer holidays
London Luton Airport has seen passenger numbers increase in July 2018, with 1.67 million passengers recorded, up three per cent on 2017.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Route development at Budapest Airport sees Doncaster added as latest destination
Budapest Airport is gaining another destination to its expanding route map; Doncaster is the latest of the 66 non-stop destinations the airport services.
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Terminal expansion at Paris-Orly to streamline passenger processing
Paris-Orly airport expansion, which is expected to be an eco-friendly development, is hoped to facilitate increased passenger numbers to allow seamless travel.
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ACI Europe releases air traffic report for the first half of 2018
ACI Europe has released its air traffic report for June 2018, Q2 & H1, which has revealed that during the first half of this year (H1), passenger traffic at Europe’s airports grew by an average 6.7 per cent.
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Ford Airport adding 26th non-stop destination with service to Phoenix-Sky Harbor
8 August 2018 | By
Frontier Airlines is adding more warm-weather destinations to the Grand Rapids (GRR) route map, with flights to Phoenix-Sky Harbor International (PHX) and Tampa International (TPA).
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Brochure: PAX OPTIMA – Advanced Passenger Checkpoint (APC) solutions
The process of moving passengers through an airport needs to be secure, seamless, rapid and deliver a positive experience for all travellers.
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Facial biometrics implemented at the border in Mineta San José International Airport
Facial recognition technology to process arriving international travellers is hoped to enhance passenger experience.
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Three ways airports can transform on-time departures
Customer satisfaction for airlines and airports often pivots on ‘on-time departure’ performance. How can airports proactively ensure punctuality and smooth the guest travel experience?
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Global passenger and cargo volumes grew in 2018 despite ‘geopolitical tension’
Airports Council International (ACI) World reported global passenger traffic grew by 5.6 per cent while cargo volumes were up 5.1 per cent in May on a year-over-year basis.
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‘One Too Many’ campaign launched to raise awareness of flying responsibly
The ‘One Too Many’ campaign is the first-of-its-kind to bring the main Aviation Industry partners together to raise awareness of the need to fly responsibly
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Demand for in-flight Wi-Fi is driving airline loyalty among passengers
In-flight Wi-Fi is now a key driver in forming customer loyalty and satisfaction among today’s airline passengers, according to a leading poll of passenger attitudes.
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High-Density seating makes a difference
Passenger numbers are increasing faster than airports can expand to accommodate them, challenging the industry to find solutions that work.
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Integrated checkpoint solution helps Keflavík Airport handle rapid growth
Positioned around 50km southwest of capital Reykjavík, Keflavík Airport is one of Iceland’s major transportation hubs. It is the largest airport on the island and the country’s main transfer site for international travellers.
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‘We Are Japan’ platform launched to display ANA’s Japan
ANA has launched it's 'We Are Japan' campaign as the 12th most visited country on the planet plans to boost its visitor numbers.
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IATA and CFM sign agreement for increased competition in maintenance market
The deal is expected to reduce airline operating costs and help to keep flying affordable as the maintenance market becomes more competitive.
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