whitepaper
Whitepaper: The Benefits of Airport Collaborative Decision Making
This paper discusses four critical business benefits to airport stakeholders enabled by A-CDM and the necessary components for a successful implementation.
List view / Grid view
Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
whitepaper
Whitepaper: The Digital Airport Commerce Ecosystem
How Airports, Airlines and Travel Retail can benefit from Digitalisation.
news
International Airport Review Awards 2018 – shortlist announced
International Airport Review is very proud to announce the shortlisted candidates for its 2018 Awards, and would like to thank everyone who participated, nominated and voted in the awards this year.
news
Heathrow Airport’s runways plunged into darkness
Heathrow Airport is investigating an incident involving its runway lights this morning, which forced the grounding of some flights.
news
Hamad International one step closer to Smart City status
Hamad International Airport (HIA) has announced the success of the first phase of its Smart Airport programme, which will enable more than 25 per cent of Qatar Airways' passengers to use self-service check-in and bag-drop facilities.
article
Hand-hygiene to tackle the spread of disease through air transport
A research study aims to identify the effects of hand washing on the global spread of infectious diseases. Preliminary results show that the frequency with which we now embark upon air travel has increased the rate of contagion, but something as simple as hand washing can decrease the chances of…
news
Gerald R. Ford International Airport begins Phase Two of transformation plan
Expected to cost over $18 million and generate over 40 full-time jobs, the second phase of the transformation at GFIA is finally underway.
article
Aruba Airport is the NEXTT big thing for IATA and ACI
The Aruba Happy Flow is the first 100 per cent self-service passenger experience, based on traveller-centric biometric technology, from kerb to boarding. It was developed by three operational partners; The Government of Aruba, Aruba Airport Authority and KLM, in cooperation with developing partners Vision-Box, Schiphol Group and the Dutch Government,…
whitepaper
Whitepaper: One identity – The digital passenger in the 21st Century
The 21st Century requires technology that automates and digitises the identity of people in some of the most demanding and highly regulated public spaces. With billions of people transiting through airports worldwide – aviation is a major sector.
news
London Luton Airport (LLA) responds to PRM incident
Justin Levene dragged himself through London Luton Airport last year after his specialised wheelchair could not be found when his flight landed from Croatia.
article
The biometric breakthrough within the security industry
Marcy Mason from the Office of Public Affairs at U.S. Customs and Border Protection reveals how CBP is meeting its mandate and keeping America safe.
article
Ensuring the same accessibility options for all passengers
It is essential that all passengers have the same options and rights for transfer and mobility at an airport. In 2017, almost 44,000 passengers ordered the assistance service at Helsinki Airport. This is only a fraction of the number of passengers with reduced mobility who travelled through, and those numbers…
webinar
Tackling disruptions and ensuring a smooth day of operations
2 November 2018 | By Dassault Systèmes
Between delays, extreme weather conditions and complex labour union rules, ground operations are becoming more complex every day. Planners must manage information flow across different departments and avoid planning in silos. They must also ensure efficiency in resource utilisation without compromising employee satisfaction, even on the day of operations.
article
Big data facilitating the working towards a smart future
Airports must embrace next-generation disruptive technologies to improve their operational efficiency, says Dheeraj Kohli, Vice President and Global Head of Travel and Transportation at Unisys Corporation, discussing how the often-underutilised resource of big data presents a huge opportunity for the airport industry.
article
Product Showcase: Connecting the digital and physical world
Sonja Strand, Vice President and General Manager – Global Airports Business at Honeywell International, reveals how Honeywell’s NAVITAS technology can connect the physical and digital world to ensure a seamless passenger experience.
Chief Executive Officer
CEO
Chief Operating Officer
Head of Operations, Safety and Emergency
Chief Strategy Development Officer
Head of Operations
Airport General Manager
CEO
Chief Executive Officer