Ensuring the same accessibility options for all passengers
It is essential that all passengers have the same options and rights for transfer and mobility at an airport. In 2017, almost 44,000 passengers ordered the assistance service at Helsinki Airport. This is only a fraction of the number of passengers with reduced mobility who travelled through, and those numbers are growing. Airport Services Manager, Jari Pusa, reveals how the airport works hard to ensure a smooth travelling experience for each passenger.
A variety of services for passengers with reduced mobility (PRM) are offered at Helsinki Airport so each passenger can enjoy their journey and have easy access to and from the plane as possible. These passengers’ needs have been integral in the current development programme taking place at Helsinki Airport. As the terminals are expanding to serve the growing number of passengers in the future, it is important to ensure a smooth transfer from outside the terminal to the aircraft and visa-versa.
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