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Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

news

Drone sighting at Dubai International Airport temporarily suspends flights

15 February 2019 | By Eve De Clerk (International Airport Review)

More passengers have seen the effects of drone interference at airports, this time at Dubai International Airport, as drones halt operations for around half an hour.

news

Emirates to link Cambodia and Thailand with daily service from Dubai

13 February 2019 | By International Airport Review

New route between Cambodia and Thailand will meet growing passenger demand and facilitate seamless travel between Phnom Penh and Bangkok.

news

Green Furniture: Making places matter

13 February 2019 | By Green Furniture Concept

With their customisable shapes and scalable sizes, Green Furniture’s seating designs are made for any type of terminal. Green can supply more seats in less space (an increase of 44 per cent in some terminals) yet also know how to keep passengers on the move.

news

London Luton Airport has very strong start to 2019

11 February 2019 | By International Airport Review

Luton witnessed nearly 13 per cent increase in passenger traffic in January 2019 compared to 2018, kick starting what could be the best year for the airport yet.

news

Cork International Airport is the most punctual airport in Ireland

11 February 2019 | By International Airport Review

With passenger numbers set to rise to 2.9 million at Cork Airport in 2019, this punctuality accolade reassures passengers that the airport can handle the increase in travellers.

news

Passengers at CPH to assist in development of new security protocol

8 February 2019 | By International Airport Review

Passengers at Copenhagen Airport will be trialling new security features to ensure the longevity of the new technology, which will enable passengers to leave liquids in hand luggage.

news

Heathrow remains busiest airport in Europe, according to ACI figures

7 February 2019 | By International Airport Review

The European airport network grew by 6.1 per cent in 2018, bringing the total number of passengers using Europe’s airports to a new record of 2.34 billion, in new figures released by ACI.

news

AirAsia begins new air link between Bangkok and Brisbane

7 February 2019 | By International Airport Review

Low-cost airline, AirAsia, has announced it will operate its first-ever Australian service from Bangkok to Brisbane, from the 25 June 2019.

news

Shaving off valuable seconds with eezeetags

6 February 2019 | By Eezeetags

Increasing the ease with which passengers tag their bags will lead to an increase in retail spending according to eezeetags, the quick and easy way to self-tag baggage.

news

Chicago O’Hare Airport becomes America’s busiest airport again

6 February 2019 | By International Airport Review

For the first time since 2014, Chicago O'Hare International Airport has overtaken Atlanta Hartsfield-Jackson as America's busiest airport.

news

Real-time updates now available at Port Authority Airports

6 February 2019 | By International Airport Review

Real-time information is now available on airport websites and terminal monitors for passengers travelling through JFK, LaGuardia, Newark Liberty and New York Stewart.

news

Miami International launches biometric exit technology with Lufthansa

5 February 2019 | By International Airport Review

Passengers departing from Miami International Airport can now board with the quick click of a camera instead of a boarding pass and passport, thanks to biometric exit technology launched at the airport.

news

The world’s first fully automated aerobridge launches at Wellington Airport

5 February 2019 | By International Airport Review

The automated dock bridge, used at one of Wellington's domestic gates, is hoped to speed up turnaround times.

whitepaper

Embrace the future of aviation operations

4 February 2019 | By Dassault Systèmes, Frost & Sullivan

Learning from key challenges from the aviation industry with a digital transformation setting you ahead of the competition.

news

ACI World say major investment in infrastructure is imperative

1 February 2019 | By International Airport Review

According to ACI, global passenger traffic is expected to exceed 20 billion by 2039, as such, infrastructure will have to adapt accordingly with major investment to accommodate the growth.

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Passenger Experience