news
Christchurch Airport reports growth, despite national trend of New Zealand
Christchurch Airport sees a strong growth in May; its visitor arrival growth between July and May growing to 8.5 per cent.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
article
Passenger experience: Delta, pioneering a seamless experience
In December 2018, Delta – in partnership with U.S. Customs and Border Protection (CBP), Hartsfield-Jackson Atlanta International Airport and the Transportation Security Administration – unveiled the first biometric terminal in the United States. In a growing world that’s getting increasingly complicated, airports and airlines are turning to technology to streamline…
article
Adapt and change: How LATAM Airlines is revolutionising travel
LATAM Airlines is Latin America’s leading airline group, with one of the largest route networks in the world, offering services to 143 destinations in 26 countries, including six domestic markets in Latin America. Javier Macias, General Manager and LATAM Airlines Group, reveals how the passenger experience is key to their…
news
Manchester Airport launches campaign to showcase the North
‘More Than An Airport’ campaign will highlight how Manchester Airport unlocks trade, community, business and tourism opportunities for the North of England.
article
Michael Kerkloh tells the aviation industry to be authentic
On his second-to-last day as ACI EUROPE’s President, Michael Kerkloh told Tara Nolan, International Airport Review’s Editor, that the biggest mistake you can make as an airport leader is not to communicate.
article
Baggage handling: Reducing congestion with innovative solutions
Checking in baggage is always an airport pressure point and a stressful part of a passenger’s airport journey. With this in mind, Tampa International Airport in Florida embarked on a revolutionary system to enable passengers to remotely check in luggage. Maria Rhodes, General Manager for Bags, reveals how the service…
news
HS2 reveals design for people mover with direct route to airport
The new service will run every three minutes; providing transport for 2,100 passengers per hour and improving the connectivity of the region.
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Through new solutions, IDEMIA offers biometrics for all travellers
Imagine an airport where you can breeze securely through controls and all restricted-access zones. Biometrics can make this a reality, discusses Franck Maurin, Product and Solutions Director for Passenger facilitation & Border Control at IDEMIA
news
Heathrow launches new partnership with First Bus to take cars off the road
The new service is set to provide a sustainable transport alternative to Heathrow for passengers and staff, saving thousands of car journeys every year.
news
New smart gates at DXB reduce wait times by 30 per cent
With the ability to measure operational efficiency, realtimeDXB provides enhanced decision-support tools to improve operations and manage disruption more effectively.
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Where will the next big player in aviation emerge from?
Russell Holmes, Strategy Director at ico Design, provided us with an interesting opinion piece, that asks: What would happen if big-tech brands opened an airport?
news
Copenhagen Airport sees traffic volumes on par with last year’s records
Traffic at Copenhagen Airport in June 2019 has tied with last year's record of almost three million passengers passing through the terminals.
news
CAA publishes annual report on airport accessibility
For the first time since the report began, no UK airports were marked as 'poor' in the CAA's annual report for airport accessibility.
webinar
Implementing RFID in baggage operations
10 July 2019 | By International Air Transport Association (IATA)
Following on from the first webinar of this series, which introduced the IATA RFID priority, this session focused on adopting and implementing RFID in baggage handling. Participants will be given some practical tools and resources to explore using RFID as a tracking solution for their operations and will be given…
news
New trial at Edinburgh Airport will improve passenger experience
Wouldn't it be easier to check your luggage in before you get to the airport to avoid the unnecessary stress? At Edinburgh Airport you can now check baggage in the night before you travel for a more seamless journey.
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