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Malaysia Airports announces launch of ‘Shop Like A Hero’ campaign
The new campaign has been announced with the aim of transforming the public view and improving the experience of passengers during their time at the airports.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
news
NY and NJ’s Port Authority Board to invest $4.5 billion in airport network
The investment will be used to update facilities and build new infrastructure to accommodate an increase in passenger numbers.
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Seattle-Tacoma International Airport to make travel more accessible for all
The Seattle airport has announced new services aimed at meeting the needs of passengers with hidden disabilities, as well as PRMs, to make the experience as stress-free as possible.
webinar
How can pervasive broadband wireless communications optimise your airport operations?
26 October 2019 | By Nokia
Understand the deployment options and private wireless solutions utilised to enhance airport operations.
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Edinburgh Airport invests £20 million to improve transport access
A new dedicated taxi facility at Edinburgh Airport will help passengers secure a seamless experience as they travel beyond the airport.
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Smart check-in services to be implemented at Narita Airport
Narita Airport is implementing a smart check-in initiative that incorporates self-service bag drop and facial recognition services.
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Encouraging PRMs to travel, Gatwick Airport releases a series of videos
Designed to inspire confidence, the videos demonstrate the possibilities for independent and semi-independent travel through the experiences of two PRMs.
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Philadelphia Airport receives almost $1 million for train platform improvements
Philadelphia Airport has received two grants to rehabilitate platforms and canopies at its four stops on SEPTA’s Airport Line.
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Survey shows passengers want more control and shorter waiting times
Passengers want more control through their smartphones and shorter waiting times with the use of biometrics when travelling.
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How to streamline operational processes and excel in customer experience: The “Aeroporti di Roma” success story
On 19th September 2019, International Airport Review hosted a webinar in association with TIBCO, exploring the potential of correlating data.
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Heathrow is UK’s most family-friendly airport says new report
Heathrow Airport has scored the best in a new report which identifies the most – and least – family-friendly airports in the UK.
webinar
Smart, secure airports for the modern traveller
16 October 2019 | By Unisys Corporation
ABOUT THIS WEBINAR Security threats to airports have evolved significantly over time, especially with the convergence of IT and OT. With steadily increasing passenger volumes, ensuring airport and passenger security without compromising the travellers’ airport experience is challenging. Modern travellers expect a seamless, paperless and secure travel experience, which traditional…
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How Cardiff Airport aims to keep ahead of the technological trend
Dewi Gaylard, Head of Information, Communication and Technology at Cardiff Airport, discusses how to make a relatively small airport stand out from the crowd, changing mindsets of the industry and putting passengers first when implementing new technologies.
news
Which? names Manchester as worst UK airport for security queues
The consumer advice group, Which?, has compiled 6,327 member experiences of flying to and from an UK airport in the past year to estimate the worst and best security wait times.
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JFK’s Terminal One unveils common-use biometric boarding platform by leading provider Vision-Box
Vision-Box and TOGA partnered to successfully launch seamless biometric boarding at JFK to upgrade the passenger experience.
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