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Passenger experience is especially important at a time when aviation is looking to rebuild confidence in air travel. This month we hear from three airports on how they are striving to provide the best possible passenger experience to their customers.
Borry Vrieling of Eezetags b.v., explains the heightened need and passenger expectation for a seamless travel experience post COVID.
International Airport Review asked Franck Maurin, Product and Solutions Director for Passenger Facilitation and Border Control at IDEMIA and Borry Vrieling, Founder and Managing Director of Eezeetags b.v., what the future of seamless travel looks like for airports?
Borry Vrieling, Founder and Managing Director of eezeetags, details how a post-coronavirus world will further require a developed self-service journey.
Self-service technology is imperative if airports aspire to meet the demands of tomorrow, emphasises Borry Vrieling from eezeetags.
The concept of seamless travel – a vision all airports are working to secure – relies on the flow of passengers through the terminal being uninterrupted and without delay.
Lost and mishandled baggage is a continued fear of many passengers, and although huge improvements have already been made in this area, many experts believe further development is needed. But is more technology required to streamline processes, or is more time and money needed to train baggage handling staff?
When considering passenger experience, consideration must be given to design and flow, the efficiency of checkpoint areas and the usefulness of apps and digital services if airports want to satisfy the modern day passenger. This In-Depth Focus explores some current passenger experience developments and opportunities...
Eezeetags' CEO Borry Vrieling grants us an insight into the exciting future of self-service in airports.
Today’s ‘connected’ passenger expects to be able to glide seamlessly through the airport without their safety becoming compromised. As such, the passenger experience is becoming an increasing priority for the airport and airline industries alike. In this In-Depth Focus we look at the rise in automation...