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Overcoming staff shortages by implementing self-service technology

7 November 2023 | By

The summer of 2022 still haunts airline professionals around the world. The extreme long check-in and bag‑drop queues, followed by yet again another queue at security, an unusual high percentage of mishandled bags, flight delays or cancellations. It was a troublesome start-up after COVID, and the biggest reason for this…

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Baggage Handling In-Depth Focus 2017

29 November 2017 | By

Lost and mishandled baggage is a continued fear of many passengers, and although huge improvements have already been made in this area, many experts believe further development is needed. But is more technology required to streamline processes, or is more time and money needed to train baggage handling staff?

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Passenger Experience In-Depth Focus 2017

6 July 2017 | By

When considering passenger experience, consideration must be given to design and flow, the efficiency of checkpoint areas and the usefulness of apps and digital services if airports want to satisfy the modern day passenger. This In-Depth Focus explores some current passenger experience developments and opportunities...