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Issue 5’s In-Depth Focus on Passenger Experience

Posted: 20 October 2021 | | No comments yet

Passenger experience is especially important at a time when aviation is looking to rebuild confidence in air travel. This month we hear from three airports on how they are striving to provide the best possible passenger experience to their customers.

Passenger experience should be at the heart of airport operations and is especially important at a time when aviation is looking to rebuild passenger confidence in air travel. This month three airports come under the spotlight. We hear how Munich Airport’s Terminal 2 looks to create the “Bavarian spirit” for their passengers; how a recent $27 million terminal expansion added 30,000 ft2 of space at Chicago Rockford International Airport; and how the newly reconstructed and expanded passenger Terminal B at Katowice Airport will improve the passenger experience for those passengers travelling to Schengen Area countries.

  • Enhancing and expanding passenger experience at RFD
    Mike Dunn, Executive Director at Chicago Rockford International Airport
  • Katowice Airport: A new terminal for passengers travelling to Schengen area countries
    Artur Tomasik, Chairman of the board of the Upper Silesian Aviation Group
  • An extra dose of commitment to quality and customer satisfaction
    Maria Dahlhaus, Managing Director of Munich Airport Terminal 2











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