The future of seamless travel: An expert view

 Franck Maurin
Product and Solutions Director for Passenger Facilitation and Border Control
IDEMIA

“There has been widespread use of remote services and contactless technologies at airports to ensure the safety of travellers and staff. These initiatives not only limit interaction, but also optimise resources and streamline the passenger journey.

“Through the use of remote services, travellers can start their journey from the comfort of their home. For example, they can securely complete their biometric check-in with a selfie. The app’s cutting‑edge software contains presentation attack detection. There is also an increasing interest in contactless biometric technologies, as they will play a key role in mitigating hygiene concerns and regaining the confidence of travellers. The touchless devices can also identify travellers on the move, enabling greater efficiency and a better user experience while respecting their privacy.