The future of seamless travel: An expert view
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Posted: 21 April 2021 | Borry Vrieling, Franck Maurin | No comments yet
International Airport Review asked Franck Maurin, Product and Solutions Director for Passenger Facilitation and Border Control at IDEMIA and Borry Vrieling, Founder and Managing Director of Eezeetags b.v., what the future of seamless travel looks like for airports?
Product and Solutions Director for Passenger Facilitation and Border Control
“There has been widespread use of remote services and contactless technologies at airports to ensure the safety of travellers and staff. These initiatives not only limit interaction, but also optimise resources and streamline the passenger journey.
“Through the use of remote services, travellers can start their journey from the comfort of their home. For example, they can securely complete their biometric check-in with a selfie. The app’s cutting‑edge software contains presentation attack detection. There is also an increasing interest in contactless biometric technologies, as they will play a key role in mitigating hygiene concerns and regaining the confidence of travellers. The touchless devices can also identify travellers on the move, enabling greater efficiency and a better user experience while respecting their privacy.
Baggage handling, Border control, Contactless / Touchless technology, Passenger experience and seamless travel, Security, Self-service, Terminal operations