King Khalid Airport launches flight notification service in sign language
King Khalid International Airport has become the first airport in the world to provide passengers with both flight notifications and information on the airport’s services in sign language.
Riyadh Airports Company, which manages and operates King Khalid International Airport (KKIA) in Riyadh, Saudi Arabia, has launched an updated version of the interactive chat service via WhatsApp and Twitter. The new version is cutting-edge technology, empowered with Artificial Intelligence (AI) technology.
The latest version includes new features to provide a unique and innovative experience, such as replacing long text messages and lists with a set of options and drop-down menus, which allow the user to click on the menu and choose the service to get the service rapidly and effortlessly.
Another big milestone is providing flight notifications in sign language, as well as information on the airport’s services, making KKIA the first airport in the world to provide such a feature.
In this context, Eng. Mohammed bin Abdullah Al-Maghlouth, CEO of Riyadh Airports said: “By launching the updated version of the interactive service, we aim to enhance passengers’ experiences through King Khalid International Airport. As we apply Artificial Intelligence to create an engaging experience through social channels, as well as providing an unparalleled travel experience for people with disabilities.”
Passengers and airport visitors will be able to easily inquire about flights, service rates, and other information using the new feature, which is available for IOS and Android users. This service will also contribute to the diversification of communication channels and the achievement of new levels of passenger satisfaction.
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It’s worth mentioning that Riyadh Airports unveiled several initiatives recently as part of its strategic digital transformation plan, including the newly introduced advanced digital platform OFOQ to manage operations at KKIA.
Accessibility, Airport development, Artificial intelligence (AI), Digital transformation, New technologies, Passenger experience and seamless travel, Passengers with reduced mobility (PRMs), Terminal operations