Maurice Jenkins gives his view on what airports must tackle to improve the passenger experience.
List view / Grid view
At ACI Customer Experience Global Summit 2022, in Krakow, Poland, Dimitri Coll, Vice President of Airport Customer Experience at ACI World outlined how through integrating new technology and the human-factor, simultaneously, airport’s can create a ‘unique’ and ‘unstandardised’ passenger experience. WATCH NOW!
Pittsburgh International Airport has announced a pilot project with fully autonomous delivery robots, which will offer passengers a contactless delivery system.
Watch this exclusive interview at ACI Customer Experience 2022, with Ramón Miró, President and CEO of Quito International Airport.
The International Air Cargo Association has revealed Edmonton International Airport and CargoAi, as the winners of the Corporate and Start-up/Small Business category for the 2022 Sustainability Awards.
Abu Dhabi Airports has signed an agreement to work collaboratively with Groupe ADP to explore the future of Advanced Air Mobility in Abu Dhabi.
United Airlines alongside NEXT Renewable Fuels has become the first U.S. airline to invest in a biofuel refinery in Port Westward, Oregon, with expected production beginning in 2026.
Kansai International Airport has unveiled the first remodelling stage of its new domestic area in Terminal 1, which will provide passengers' more functional commercial spaces, shops and restaurants.
Denver International Airport and United Airlines have announced the completion of the Gate Expansion Programme with the opening of new gates on Concourses A and B.
At Future Travel Experience Global 2022 in Las Vegas we asked Linda Schucroft, Director, Innovation at Vancouver Airport Authority, the question: "What is the biggest opportunity for airports right now?"
International Airport Review’s Lily Mae Pacey spoke with Tamara Stotz, Manager Customer Experience & Analytics at Flughafen Zürich AG to discuss the development in passenger expectations throughout the airport journey and how digitalisation can accommodate these changes.