Before arriving at the airport, passengers can now tag their own luggage through Alaska Airlines' new electronic bag tag programme.
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At ACI Customer Experience Global Summit 2022, in Krakow, Poland, Dimitri Coll, Vice President of Airport Customer Experience at ACI World outlined how through integrating new technology and the human-factor, simultaneously, airport’s can create a ‘unique’ and ‘unstandardised’ passenger experience. WATCH NOW!
Dubai International has launched the region’s first airport gaming lounge concept with the opening of Game Space, which will further enhance passengers’ experience whilst waiting at the world’s busiest international airport.
Pittsburgh International Airport has announced a pilot project with fully autonomous delivery robots, which will offer passengers a contactless delivery system.
Watch this exclusive interview at ACI Customer Experience 2022, with Ramón Miró, President and CEO of Quito International Airport.
Groupe ADP has revealed the deployment of self-service options across its two primary airports to improve the passenger experience.
Watch this exclusive interview with Alberto Smith, Director Operations Landside and Cargo at Punta Cana International Airport.
The International Air Cargo Association has revealed Edmonton International Airport and CargoAi, as the winners of the Corporate and Start-up/Small Business category for the 2022 Sustainability Awards.
Abu Dhabi Airports has signed an agreement to work collaboratively with Groupe ADP to explore the future of Advanced Air Mobility in Abu Dhabi.
Watch this exclusive interview with Steve Mayers, Airport Director at Hartsfield Jackson International Airport at ACI Customer Experience 2022.
For International Airport Review's revived CEO Series, Editorial Assistant, Lily Mae Pacey spoke with Jost Lammers, Chief Executive Officer at Munich Airport, who outlined the summer recovery, digital transformation, and how the airport ensures to accommodate each individual passengers’ needs.