The Sunflower Lanyard Programme is an initiative which will help passengers with hidden disabilities get extra levels of customer service.
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Passengers with reduced mobility (PRMs)
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The aim of the course is to increase understanding of disabled people, their rights, compliance with accessible aviation laws and solutions to remove and prevent barriers to equality.
Kirk Goodlet, Director of Terminal Operations at Winnipeg James Armstrong Richardson International Airport (YWG), anticipates the needs of future passengers.
The CGI images of the proposed replacement terminal at Leeds Bradford Airport highlight a focus on improving the passenger experience.
Passengers who require additional support can now sign up to receive a personalised, step-by-step tour of Winnipeg Richardson International Airport (YWG) before they fly.
Lithuanian Airports continues to work towards ensuring a high-quality passenger experience for individuals that may have additional needs.
By introducing the new autonomous system, Haneda Airport will improve the experience for PRMs and help to limit the spread of COVID-19.
Janice Valentine, CEO and founder of Hack Access – a non-profit organisation advocating for accessibility – discusses the 2020 Hackathon at Dublin Airport and how the organisation is working to make the travel experience for those with varying abilities a far smoother and more enjoyable experience.
The autonomous vehicles, introduced by British Airways, were exclusively trialled at New York’s John F. Kennedy International Airport.
Over 1,000 members of Stansted Airport staff have been trained to become Dementia Friends in a bid to make the airport more accessible.