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Passengers with reduced mobility (PRMs)

Heathrow Airport mobility workers strike over pay as Unite urges airport to intervene in dispute

21 May 2025 | By Gabriel Higgins

Nearly 800 Wilson James staff at Heathrow Airport are striking over unequal pay, urging the airport and contractor to reach a fair settlement.

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London Gatwick Airport’s innovation journey: autonomous tech, robotics and smart airport solutions

30 April 2025 | By Abhi Chacko

In an exclusive interview at the International Airport Summit 2024, Abhi Chacko, Head of Innovation at London Gatwick Airport, shared insights into the airport's forward-thinking approach to innovation and autonomous technology, and its impact on the airport ecosystem.

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Brussels Airport unveils decade-long expansion to boost capacity, connectivity and passenger experience by 2032

22 April 2025 | By Gabriel Higgins

Brussels Airport (BRU) will expand its terminal, add a hotel, and build a green intermodal hub by 2032.

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Easter travel chaos looms at London Gatwick Airport as workers strike over unpaid pensions and delayed wages

9 April 2025 | By Gabriel Higgins

London Gatwick Airport faces severe Easter weekend disruption as Red Handling staff strike over pensions, late pay, and unsafe shift patterns.

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Hong Kong International Airport honours staff excellence with annual customer service awards

3 April 2025 | By Gabriel Higgins

Hong Kong International Airport recognised over 870 staff members at the Customer Service Excellence Programme, celebrating exceptional service and dedication to passengers.

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Bradley International Airport becomes first US airport to earn Autism Double-Checked certification

3 April 2025 | By Gabriel Higgins

Bradley International Airport has achieved Autism Double-Checked certification, ensuring better support and reduced stress for travellers on the autism spectrum.

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London Luton Airport showcases commitment to accessible travel with new lounge and CAA visit

27 March 2025 | By Gabriel Higgins

London Luton Airport highlights its dedication to accessible travel with the upcoming Assisted Travel Lounge and a visit from the CAA team.

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Be My Eyes partners with Aeroporti di Roma to enhance accessibility for blind and low-vision passengers

20 March 2025 | By Gabriel Higgins

Be My Eyes collaborates with Aeroporti di Roma to provide accessible travel solutions for blind and low-vision passengers at Fiumicino Airport using AI and live assistance.

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Airport Leader’s Forum Report 2025

10 March 2025 | By International Airport Review

Sign in to read this free report and gain an insight into the challenges faced by International Airport Review's Advisory Board members.

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Vienna Airport’s CEO talks about developing its workforce along with routes and sustainability

27 January 2025 | By Gabriel Higgins

International Airport Review's Editorial Assistant, Gabriel Higgins, spoke to Vienna Airport's CEO Julian Jäger about workforce development, sustainability, and enhancing passenger experience, including support for reduced mobility passengers.

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How AI and smart funnels are optimising the passenger experience

16 January 2025 | By Aviation Solutions

Tijn Borms, Product Director of Travor at Aviation Solutions, shares how airports use the platform to reach and support passengers in the terminal. He touches on the platform's rapid growth, its modular design that adapts to diverse international airport needs, and the balance between human assistance and automated solutions.

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Would you like to discover the world of TAV Technologies?

14 January 2025 | By TAV Technologies

Experience the future of airports with TAV Technologies—innovative solutions enhancing every step of your journey.

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Inclusive airports: How Jersey Airport created a specialist team for assisted travel

8 January 2025 | By Ramsay Cudlipp, Sarah-Louise Stubbs

Ramsay Cudlipp, Airport Operations Manager and Sarah-Louise Stubbs, Head of Customer Operations at Jersey Airport, write about bringing the assisted travel service in-house and how it was given an overhaul.

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Glasgow Airport launches new AI-powered digital assistant

23 December 2024 | By Holly Miles

Glasgow Airport has launched an AI-powered digital assistant, enhancing passenger experience with real-time info and navigation. After a successful trial, it’s now fully operational, improving accessibility and reducing staff queries.

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How multiple airports shaped a tool to improve passenger experience

19 December 2024 | By Aviation Solutions

Developed with airports like Frankfurt, Hamad, Athens, and Schiphol, Travor is the multi-use-case passenger experience platform for airports.

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Passengers with reduced mobility (PRMs)