Set to open in 2021, the Digital Aviation Research and Technology Centre (DARTeC) at Cranfield University aims to bring together sector leads from across the aviation industry within a collaborative research environment to create, experiment and challenge the digital status quo. International Airport Review’s Junior Editor, Leah Hockley, spoke with three…
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Passengers with reduced mobility (PRMs)
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Carol Lobato, Deputy General Manager at Guangzhou Baiyun International Airport Terminal 2, details the hard work that goes into creating an effortless, stress-free experience for passengers, and the importance of trust, now more than ever, in building and keeping relationships that will see those passengers return.
Jean-Sébastien Pard, Senior Manager of Facilitation and Passenger Services at ACI World, highlights how accessible airport operations are imperative, even more so during these difficult times.
The year 2019 saw Lithuanian Airports support its highest number of PRMs across its network of airports, with as many as 56 per cent being satisfied with the accessibility services on offer. However, ensuring equal access to services is a priority for the operator, and Lithuanian Airports continues to work…
Recently published data indicates that PRM traffic is returning to the skies at a faster rate than total passenger traffic, explains accessible air travel expert, Roberto Castiglioni.
George Best Belfast City Airport has successfully retained its 'Very Good' rating from the UK CAA for its accessibility services for the third consecutive year.
The UK Civil Aviation Authority awarded Glasgow Airport with the rating for the second consecutive year as a result of its efforts in supporting PRMs.
The Sunflower Lanyard Programme is an initiative which will help passengers with hidden disabilities get extra levels of customer service.
The aim of the course is to increase understanding of disabled people, their rights, compliance with accessible aviation laws and solutions to remove and prevent barriers to equality.
Kirk Goodlet, Director of Terminal Operations at Winnipeg James Armstrong Richardson International Airport (YWG), anticipates the needs of future passengers.
The CGI images of the proposed replacement terminal at Leeds Bradford Airport highlight a focus on improving the passenger experience.
Passengers who require additional support can now sign up to receive a personalised, step-by-step tour of Winnipeg Richardson International Airport (YWG) before they fly.