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ACI’s Level 2 Airport Customer Experience Accreditation awarded to Queen Alia Airport
As a result of embedding positive customer experience within its brand promise, Queen Alia Airport has received the higher level ACI accreditation.
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Redefining the airport experience to accommodate emotional wellbeing
Qatar’s Hamad International Airport has amended its airport experience to ensure that passengers experience a smooth and welcoming journey post-COVID-19.
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Istanbul Airport awarded 5-star Skytrax rating
Istanbul Airport is now one of only two airports in the world that is certified with both the "5-Star COVID-19 Airport" and the "5-Star Airport" rating.
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ACI Asia-Pacific calls for globally consistent and harmonised testing protocols
With passenger declines of well above 70 per cent and 60 per cent for the Middle East and Asia-Pacific, respectively, ACI Asia-Pacific is calling for more consistent recovery support measures.
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New connection launched between Ras Al Khaimah and Delhi Airport
The new route will connect passengers in the UAE with 28 destinations in India via Delhi, with more cities due to be added in the coming weeks and months.
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Hamad becomes first Middle Eastern airport to achieve 5-Star COVID-19 Airport Safety Rating
Following a three-day audit, Skytrax awarded Hamad International Airport with the highest airport COVID-19 safety rating.
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Governments must intervene to prevent aviation employment catastrophe
Estimates from the Air Transport Action Group suggest some 4.8 million aviation workers’ jobs are at risk as a result of air travel demand falling more than 75 per cent.
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IATA welcomes agreement connecting airspace between Jordan and Israel
By being able to fly through the Israel-Jordan corridor, flight times will be shortened, fuel burn will be reduced and carbon emissions decreased.
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Muscat International becomes first Middle Eastern airport to receive ACI health accreditation
Oman Airports' efforts to protect passenger health during the COVID-19 pandemic has led Muscat to be the first airport in the region to receive the globally-recognised accreditation.
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Contactless self-check-in trials begin at Hamad International Airport
As part of its efforts to limit the spread of COVID-19, Hamad Airport has introduced two new solutions to enable contactless self-check-in.
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ACI World develops tools to help passengers travel with confidence
Airports Council International (ACI) World has launched a set of tools which provide passengers with information about the health measures in place at airports around the world.
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Plans for second expansion phase unveiled by Hamad International Airport
The second phase will include the construction of an indoor tropical garden and water feature to improve the Hamad Airport passenger experience.
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First Indian airport receives ACI Airport Health Accreditation
Chhatrapati Shivaji Maharaj International Airport has been awarded the ACI accreditation as a result of its numerous health and safety initiatives.
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ACI Asia-Pacific calls for end to quarantine and introduction of testing for aviation
By replacing quarantine with testing and contact tracing protocols, ACI Asia-Pacific outlines that the aviation industry will be able to recover quicker.
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New C2 security screening technology implemented at Hamad Airport
Transfer passengers at Hamad Airport now have the freedom to keep electronic devices in their hand luggage when passing through security.