As a result of embedding positive customer experience within its brand promise, Queen Alia Airport has received the higher level ACI accreditation.
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Qatar’s Hamad International Airport has amended its airport experience to ensure that passengers experience a smooth and welcoming journey post-COVID-19.
With passenger declines of well above 70 per cent and 60 per cent for the Middle East and Asia-Pacific, respectively, ACI Asia-Pacific is calling for more consistent recovery support measures.
The new route will connect passengers in the UAE with 28 destinations in India via Delhi, with more cities due to be added in the coming weeks and months.
Following a three-day audit, Skytrax awarded Hamad International Airport with the highest airport COVID-19 safety rating.
Estimates from the Air Transport Action Group suggest some 4.8 million aviation workers’ jobs are at risk as a result of air travel demand falling more than 75 per cent.
By being able to fly through the Israel-Jordan corridor, flight times will be shortened, fuel burn will be reduced and carbon emissions decreased.
Oman Airports' efforts to protect passenger health during the COVID-19 pandemic has led Muscat to be the first airport in the region to receive the globally-recognised accreditation.
As part of its efforts to limit the spread of COVID-19, Hamad Airport has introduced two new solutions to enable contactless self-check-in.
Airports Council International (ACI) World has launched a set of tools which provide passengers with information about the health measures in place at airports around the world.
The second phase will include the construction of an indoor tropical garden and water feature to improve the Hamad Airport passenger experience.
Chhatrapati Shivaji Maharaj International Airport has been awarded the ACI accreditation as a result of its numerous health and safety initiatives.
By replacing quarantine with testing and contact tracing protocols, ACI Asia-Pacific outlines that the aviation industry will be able to recover quicker.
Transfer passengers at Hamad Airport now have the freedom to keep electronic devices in their hand luggage when passing through security.