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Silent Airport: Innovation and tranquillity when boarding

17 November 2021 | By ,

Zurich Airport, a company that owns 100 per cent of the operations at the airports of Florianópolis, Vitória, and Macaé in Brazil, has launched an unprecedented concept in the country, radically changing the passenger experience. Neuza Wagner, Quality, Innovation and Excellence Co-ordinator, and Fabio Marques, Chief Operations Officer explain more.

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A first-class passenger experience from bedside to planeside

4 November 2021 | By

Airports are constantly trying to improve the passenger experience to make commercial air travel the easiest, most enjoyable, and most preferred method of travel. For International Airport Review, Karen W. Ellis, Chief Customer Experience Officer at the San Antonio Airport System (SAAS), shares her insight into cracking the passenger experience…

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Creating a culture of diversity and inclusion

4 October 2021 | By

RJ Steenstra, President and Chief Executive Officer of Fort McMurray Airport Authority (FMAA) shines a spotlight on the importance, and value, of equity, diversity, and inclusion (ED&I) at the airport, to the benefit of both its staff and passengers.

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