Munich Airport remains the only five-star airport in Europe

Munich International Airport (MUC), Germany’s second-largest airport, was awarded five-star status for the first time in May 2015 and became the first European airport to be awarded this seal of quality.

The airport successfully maintained its five-star status with re-certification in March 2017, and again this year. The auditors’ conclusion was that Munich Airport has not only maintained its high quality of service and hospitality, but has even further extended it.  

During the 2020 audit, all airport service facilities relevant to passengers were put under scrutiny. Particular attention was paid to the new services that have been added in recent years, such as the new lounges in Terminal 1, the redesigned arrivals area in Terminal 2, the security checkpoint in Terminal 2 that has been upgraded with innovative technology, the user-friendly online booking platform for parking customers and Munich Airport’s new website, which was launched in 2017. 

The airport has also implemented extensive measures to help protect people from coronavirus, in compliance with hygiene and cleaning regulations.

For Edward Plaisted, CEO of Skytrax, Munich Airport has set new standards in the European airport landscape with the renewed confirmation of its seal of approval: “Munich Airport has not rested on its awards but, with many attractive innovations, has ensured that passengers have an even more pleasant stay at Munich Airport. It is easy to see at this airport that the cooperation between all the partners on campus works perfectly well.”  

“This is a great and motivating signal in a difficult time,” added Jost Lammers, CEO of Flughafen München GmbH. “I consider it particularly remarkable that we were able to maintain our high standards despite the many restrictions imposed by the pandemic. The fact that we will remain a five-star airport in the future strengthens our resolve to overcome the current crisis together as an airport community. Certainly, there will be a time after the pandemic crisis, and I am confident that our hub will then be able to build on the successes of previous years.”   

Munich is the only European airport to have been awarded five stars, and ranks in the world’s top airports together with Doha Hamad International Airport (DOH), Hong Kong International Airport (HKG/HKIA), Incheon International Airport (ICN), Shanghai Pudong International Airport (PVG), Singapore Changi Airport (SIN) and Tokyo Haneda Airport (HND).