Due to the restrictions put in place by the Spanish government as a result of the COVID-19 outbreak, Aena has adapted airport operations across its entire network.
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The automated voice assistant is now dealing with 30 per cent of customer calls made to the help-desk in a bid to improve the customer experience.
The open letter complements the trade association's individual requests for support measures to see airport operators and service providers able to weather the impact of the coronavirus pandemic.
As the COVID-19 pandemic continues to drastically impact the aviation industry, SEA Milan has been forced to adapt in order to continue operation.
The European Business Aviation Association has called on the European Commission to consider all COVID-19 relief measures to ensure business continuity.
The letter, titled COVID-19: Aviation Relief Programme, calls on EU transport ministers and the European Commission to adopt supportive measures.
Following the European Commission's decision to temporarily waive airport slot rules until 30 June 2020, ACI Europe and IATA have hailed the announcement.
In partnership with LVNL, Amsterdam Airport Schiphol has developed a joint programme of measures to reduce noise emissions caused by air traffic.
Despite the issues currently limiting the growth of the aviation industry across the globe, HungaroControl remains persistent in its innovative efforts.
As part of International Airport Review’s exclusive CEO series, Vaclav Rehor discusses how aviation must cooperate effectively to ensure a safe future for the industry.
By temporarily suspending airport slot regulations, the European Commission hopes to alleviate the pressure on airports and airlines amidst the COVID-19 crisis.
The Director General of ACI Europe has highlighted the increasingly drastic impact that the COVID-19 outbreak is having on airports throughout the region.
Following the ever-increasing significance of social media, Brussels Airport discusses how branching out beyond standard social media channels can benefit both airport and passengers.
Using technology, data analysis, Finnish design and family-friendly features, Finavia is determined to secure a flawless passenger experience at Helsinki Airport, details Timo Järvelä, Vice President of Passenger Experience and Processes.
The report finds that more needs to be done to harness the full potential of AI to ensure the breakthrough required for this technology in ATM.