List view / Grid view

Terminal Operations

Here, International Airport Review explores the various terminal operations that occur within an airport.

Some of these operations will be focused on securing a seamless passenger experience, others on ensuring security, increasing revenues or reducing environmental impact. Regardless of the aim, these initiatives are integral to the daily operation of an terminal, and in the long term, for the success of the airport.

Whether an airport is an international hub or a small regional airport, the terminal must function efficiently, passengers must be well catered for and staff must be happy. A negative terminal experience could be detrimental to the airport, and so operations must be optimised and new methods considered. These include new technologies, data-sharing between stakeholders, collaboration, airport management systems, and much more.

Gatwick Airport previously said terminal operations was “the heartbeat of the airport”. This section of the website will provide you with information that you can use to ensure your airport keeps beating.

news

Heathrow nabs top Security spot in International Airport Awards

29 November 2017 | By International Airport Review

A year of transformational change in technology and staff management has proved rewarding for Europe’s busiest airport.

news

Airport Awards 2017 winners announced!

29 November 2017 | By George Smith (International Airport Review)

In celebration of International Airport Review’s 20th anniversary year, we launched our inaugural Awards back in March 2017 to showcase the wealth of excellence, innovation and responsible development in today’s airport industry.

news

Huge increase in unattended luggage prompts campaign in Paris

29 November 2017 | By International Airport Review

The move comes after reports showed a 77.8 per cent increase in unattended baggage at France’s biggest airport, Paris-Charles de Gaulle, between 2013 and 2016. To raise awareness amongst travellers, Paris Aéroport and the agency Human to Human have designed a campaign that will be rolled out across all airport…

article

Baggage Handling In-Depth Focus 2017

29 November 2017 | By International Airport Review

Lost and mishandled baggage is a continued fear of many passengers, and although huge improvements have already been made in this area, many experts believe further development is needed. But is more technology required to streamline processes, or is more time and money needed to train baggage handling staff?

article

20th Anniversary Supplement

29 November 2017 | By International Airport Review

As we celebrate our 20th anniversary, this special section takes a look at some key industry milestones, the evolution of both the airport and passenger journey and how International Airport Review has developed as a brand. We will also announce the winners of our inaugural International Airport Review Awards.

article

International Airport Review – Issue #6 2017 – 20th Anniversary Edition

29 November 2017 | By International Airport Review

In this 20th anniversary edition of International Airport Review we celebrate the milestones that have shaped the industry and announce the winners of our successful inaugural Awards.

article

Using smart travel identity to save passengers’ time

27 November 2017 | By Matthys Serfontein (Vice-President: SITA)

How do you reconcile passengers’ demands for efficient, seamless journeys with the increasing need for effective security? Airports, airlines, governments and technology providers have been juggling these conflicting demands for some time and looking to the latest technologies for answers. Matthys Serfontein, Vice President - Airport Solutions at SITA, believes…

Content Hubs

An app used by Gatwick’s 10,000 employees to keep track of live events has scooped up a prestigious IT award - its third accolade this month.

Content Hubs

Heathrow Airport

news

Biosecurity x-ray machine to be trialled in New Zealand

24 November 2017 | By International Airport Review

A fresh tool in the fight against New Zealand’s insecta non-grata, the fruit fly, will be rolled out in Auckland Airport over the coming months.

news

International Airport Review Awards 2017: Our Security shortlist

22 November 2017 | By

We are pleased to announce the three entrants from this year's Security category who have impressed us the most and made it onto the shortlist.

news

Lower fee on lighter hold baggage to tempt short-break flyers

20 November 2017 | By International Airport Review

One of Europe's biggest budget airlines has introduced a new hold baggage band to satisfy its customers' demands.

article

Investment in baggage systems is important, but staff are vital too

19 November 2017 | By Chris Woodroofe (Gatwick)

A year into his post as Gatwick Airport’s Chief Operating Officer, Chris Woodroofe shines a light on the airport’s recent investment in state-of-the-art baggage systems. Despite the increasing automation, he highlights the equally important role that airport staff play in the eternal quest to improve efficiency and performance.

Cookie	Description
cookielawinfo-checkbox-advertising-targeting	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertising & Targeting".
cookielawinfo-checkbox-analytics	This cookie is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category "Analytics".
cookielawinfo-checkbox-necessary	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance	This cookie is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category "Performance".
PHPSESSID	This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
viewed_cookie_policy	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
zmember_logged	This session cookie is served by our membership/subscription system and controls whether you are able to see content which is only available to logged in users.

Cookie	Description
cf_ob_info	This cookie is set by Cloudflare content delivery network and, in conjunction with the cookie 'cf_use_ob', is used to determine whether it should continue serving “Always Online” until the cookie expires.
cf_use_ob	This cookie is set by Cloudflare content delivery network and is used to determine whether it should continue serving “Always Online” until the cookie expires.
free_subscription_only	This session cookie is served by our membership/subscription system and controls which types of content you are able to access.
ls_smartpush	This cookie is set by Litespeed Server and allows the server to store settings to help improve performance of the site.
next-i18next	This cookie is served by the Swapcard app/website to detect and store the user’s language.
one_signal_sdk_db	This cookie is set by OneSignal push notifications and is used for storing user preferences in connection with their notification permission status.
YSC	This cookie is set by Youtube and is used to track the views of embedded videos.

Cookie	Description
bcookie	This cookie is set by LinkedIn. The purpose of the cookie is to enable LinkedIn functionalities on the page.
GPS	This cookie is set by YouTube and registers a unique ID for tracking users based on their geographical location
lang	This cookie is set by LinkedIn and is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
lidc	This cookie is set by LinkedIn and used for routing.
lissc	This cookie is set by LinkedIn share Buttons and ad tags.
nQ_cookieId	This cookie is served by the Swapcard event app/website and uniquely identifies the user’s session.
nQ_visitId	This cookie is served by the Swapcard app/website and uniquely identifies the user.
vuid	We embed videos from our official Vimeo channel. When you press play, Vimeo will drop third party cookies to enable the video to play and to see how long a viewer has watched the video. This cookie does not track individuals.
wow.anonymousId	This cookie is set by Spotler and tracks an anonymous visitor ID.
wow.schedule	This cookie is set by Spotler and enables it to track the Load Balance Session Queue.
wow.session	This cookie is set by Spotler to track the Internet Information Services (IIS) session state.
wow.utmvalues	This cookie is set by Spotler and stores the UTM values for the session. UTM values are specific text strings that are appended to URLs that allow Communigator to track the URLs and the UTM values when they get clicked on.
_ga	This cookie is set by Google Analytics and is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. It stores information anonymously and assign a randomly generated number to identify unique visitors.
_gat	This cookies is set by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites.
_gid	This cookie is set by Google Analytics and is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.

Cookie	Description
advanced_ads_browser_width	This cookie is set by Advanced Ads and measures the browser width.
advanced_ads_page_impressions	This cookie is set by Advanced Ads and measures the number of previous page impressions.
advanced_ads_pro_server_info	This cookie is set by Advanced Ads and sets geo-location, user role and user capabilities. It is used by cache busting in Advanced Ads Pro when the appropriate visitor conditions are used.
advanced_ads_pro_visitor_referrer	This cookie is set by Advanced Ads and sets the referrer URL.
bscookie	This cookie is a browser ID cookie set by LinkedIn share Buttons and ad tags.
IDE	This cookie is set by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
li_sugr	This cookie is set by LinkedIn and is used for tracking.
UserMatchHistory	This cookie is set by Linkedin and is used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
VISITOR_INFO1_LIVE	This cookie is set by YouTube. Used to track the information of the embedded YouTube videos on a website.

Latest News

Terminal Operations