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Seattle-Tacoma Airport introduces sensory and prayer rooms for passengers
In a bid to be more accessible and inclusive, Seattle-Tacoma Airport has opened a Sensory Room and Interfaith Prayer and Meditation Room.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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U.S. FAA to award over $627.7 million in funding through its Airport Improvement Program
A total of 390 airports in 39 states, Puerto Rico and the Federated States of Micronesia will benefit from more than $627.7 million in FAA grant funding.
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Heathrow proposes four-tier risk system to kickstart the restart of UK aviation
Heathrow has submitted its plan - a dynamic four-tier system that applies differing controls for differing country risk levels - to the UK government's Global Travel Taskforce.
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Utilising passenger insight in a post-COVID-19 world
Emanuele Calà, Head of Innovation and Quality at Aeroporti di Roma, details the passenger-focused approach that has taken a pivotal role during the pandemic, and the use of real time data at different points in the airport journey to truly capture passenger mood.
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TSA introduces credential authentication units at Buffalo Niagara Airport
By introducing the new CAT units at Buffalo Niagara Airport, TSA has been able to increase operational efficiency and limit unnecessary touchpoints.
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London City Airport launches new programme to support the local community
LCY's London City Helpers programme will see the airport work to tackle unemployment and support mental wellbeing in the local community.
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Incheon becomes first airport to achieve ACI Customer Experience Accreditation Level 4
After joining the pilot phase to support ACI's development of Level 4 of the Airport Customer Experience Accreditation, Incheon has become the first airport to achieve the new level.
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Brisbane Airport’s new runway: What it means for the future growth and development of Brisbane
Brisbane Airport’s new runway was five decades in the making and under construction for eight years. Paul Coughlan, Head of Infrastructure Development at Brisbane Airport Corporation, speaks to International Airport Review about why it represents a runway into the future.
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Belfast International achieves ACI Airport Health Accreditation
Following the implementation of stringent health and safety measures at the airport, Belfast International has achieved ACI's health accreditation.
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IATA urges governments to accept rapid antigen tests to fulfil testing requirements
In order to fulfil the necessary COVID-19 testing requirements prior to travel, IATA has called for rapid antigen testing to be considered an acceptable option for passengers, in addition to PCR tests.
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New airport management system installed by Lithuanian Airports
In addition to a new airport management system, new Information Display Systems have also been installed by Lithuanian Airports at Vilnius, Kaunas and Palanga Airports.
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AAHK trials digital health pass on Hong Kong to Los Angeles flight
AAHK's digital health pass will aim to provide a simple and efficient means of conducting health document checks and verification processes on both ends of a passenger journey.
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Merging Swiss efficiency with Indian hospitality: Noida International Airport
For International Airport Review , Daniel Bircher, Chairman and Managing Director at Yamuna International Airport Private Limited (YIAPL), details the exciting plans for creating Noida International Airport and its focus on passenger experience, sustainability and contactless technology in bringing much-needed aviation infrastructure to Delhi and, indeed, the world.
webinar
What’s next with NEXTT – now and in the future?
29 March 2021 | By NEXTT Vision (IATA & ACI)
As a joint initiative of ACI and IATA, NEXTT (New Experience Travel Technologies) creates a shared vision for the future of travel. In our previous webinars, we reconfirmed the validity of the concepts under NEXTT in a Covid and post-pandemic environment and learned from our industry experts how they turned the concepts into…
news
Disinfection systems installed at Skellefteå Airport to ensure safe travel
The disinfection systems have been installed at multiple locations throughout Skellefteå Airport, including by the security checkpoint and in the baggage area.
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