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New ferry route from HKIA SkyPier to Pazhou in Guangzhou on trial
A high-speed and efficient ferry service will commence its trail and will connect the restricted area of HKIA to the downtown of Guangzhou.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Promoting seamless travel at Narita International Airport with Face Express One ID
In Issue 1 of International Airport Review, Tatsuya Narukiyo, Chief of Digital Transformation Development and Corporate Planning Division at Narita International Airport, explains how they are raising the passenger experience and promoting operational efficiency with their Face Express facial recognition programme.
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CAA regulator to propose framework to improve airline accessibility
The UK Civil Aviation Authority (CAA) is proposing a framework which will aim to improve airline experiences for disabled and less mobile passengers. It has liaised with disabled people, as well as major airlines to gauge views on the regulation.
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Getting from A to Z with AirTrain at SFO
The airport made announcements that the people mover station, AirTrain, will reopen on 26 April. The station serves passengers of Harvey Milk Terminal 1 and is reopening since its July 2023 closure.
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Vancouver International Airport’s new action plan to greatly improve customer service
Comprehensive review identifies 25 actions to strengthen operations and take a leading role in passenger supports amid changed aviation system and increasing extreme weather events.
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Developing routes at the most slot constrained airport in the world: London Heathrow
At the Routes Asia 2023 conference, International Airport Review Editor, Holly Miles, caught up with Alyson Playford, Head of Aviation Business Development and Ben Hoskins, Senior Manager - Airline Network & Business Development at London Heathrow Airport, to hear what they had to say about the airport's post-pandemic recovery.
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MIA resumes rehearsal tours for children with special needs
As part of the tour, children got to go through a TSA checkpoint, board an aircraft and meet an American Airlines flight captain.
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Talking Istanbul Airports’ socially conscious operations with CEO Kadri Samsunlu
Kadri Samsunlu, Chief Executive officer of iGA Istanbul Airport speaks with International Airport Review’s Holly Miles about their airport experience and how they are the first airport in the world to achieve the ACI World Accessibility Accreditation.
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Air Canada partners with Dreams Take Flight for a once-in-a-lifetime trip
Eight flights flying from Winnipeg to Florida will serve the dreams of nearly 1,000 children as they enjoy fun and unforgettable moments at theme parks.
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Leonardo da Vinci Airport sees Boarding A area renovated and modernised
The renovations to the airport's Terminal 1 and Boarding A area will see capacity expand and passengers having a more modern experience.
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Phoenix Sky Harbor Airport receives award in recognition of innovative disability initiatives
Phoenix Sky Harbor International Airport received an award from the IDC Government Insight's sixth annual Smart Citifies North America Awards (SCNAA) in recognition of their initiatives that help the visually and hearing impaired.
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Perth Airport are offering passengers a beauty fix with new salon
Ayre Hair, opening at Perth Airport's Terminal 4, will offer travellers in need of a quick pamper. hair, body and face services. It is part of the airports initiative to diversify and enhance their passenger experience.
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Easter proves to be egg-cellent for Heathrow Airport
Heathrow International Airport reported a strong rise of passenger traffic during the Easter and managed to function well, despite doing so against a disruptive backdrop of industrial action.
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Helsinki Airport becomes first in the world to open unique second-hand store
The second-hand concept store, a product of Finavia's partnership with Finnish family firm Relove, will combine unique aspects of recycling culture with a popular café to provide consumers an enhanced passenger experience and further the airport's sustainability goals.
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Air travel recovery demand sees airports invest more in technology
Investment in key technologies like biometrics and self-service technologies are focal points for airports to enable a smooth and seamless passenger experience.
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