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Passenger Experience
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
In conversation with Alberto Smith, Punta Cana International Airport
Watch this exclusive interview with Alberto Smith, Director Operations Landside and Cargo at Punta Cana International Airport.
Future growth and connection at Vancouver International Airport
Vancouver International Airport prides itself on prioritising the community, traveller and economic expectations as it builds back from the COVID-19 pandemic. For International Airport Review, the airport explains further.
Episode 12 – Goutam Kundu
Listen to this exclusive interview with the Executive Vice President and Chief Information and Digital Strategy Officer of Metropolitan Washington Airports Authority.
In conversation with Steve Mayers, Hartsfield Jackson Airport
Watch this exclusive interview with Steve Mayers, Airport Director at Hartsfield Jackson International Airport at ACI Customer Experience 2022.
Munich Airport’s CEO discusses the Gateway to the Alpines
For International Airport Review's revived CEO Series, Editorial Assistant, Lily Mae Pacey spoke with Jost Lammers, Chief Executive Officer at Munich Airport, who outlined the summer recovery, digital transformation, and how the airport ensures to accommodate each individual passengers’ needs.
International Airport Review travel trend report
At Passenger Terminal Expo 2022 in Paris, we asked the airport experts one question: What is your number one trend to watch this year?
A growing number of Christmas tourists arrive in Lapland
The Christmas season is set to begin at Finavia’s airports, with the first charter flights from Europe landing at Ivalo Airport and Kittilä Airport from 25 November 2022.
HONEYWELL NAVITAS™ GATE AND TURNAROUND SOLUTIONS
With constant changes in the aviation industry, airports are facing new challenges.
10 ways to improve your airport’s seasonal marketing emails
Unlock more revenue from your airport’s seasonal marketing emails with our expert tips for improving your campaigns.
Veovo and OneAlpha partner to optimise airport slots, capacity, and resources
This partnership will help airports to save time working through the complexity of matching airline slot requests with airport capacity and getting the most out of their assets
In conversation with Sharon McCloskey, DFW
Watch this exclusive interview with Sharon McCloskey, Vice President of Customer Experience at Dallas Fort Worth International Airport.
In conversation with Tom Stevens, Former Chief Customer Officer and Director of Brand and Customer Experience, British Airways
Watch this exclusive interview which took place in Las Vegas at Future Travel Experience Global 2022.
A new era of air travel and passengers at Athens Airport
For Issue 5 2022, International Airport Review’s Editorial Assistant, Lily Mae Pacey sat down with Ioanna Papadopoulou, Director, Communications & Marketing at Athens International Airport, at Routes Europe 2022. She outlined how the airport plans to accommodate the rise of a new passenger type and expand further into new route markets.
What is the future airport experience? Dimitri Coll, ACI World
Watch this exclusive voxpop with Dimitri Coll at ACI World Customer Experience Expo 2022 in Krakow, Poland.