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Less than half of the world’s biggest airports have a smoke-free policy
Even designated smoking areas can cause damage to airport employees and fellow travellers, a report into smoking at international hubs has said.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Webinar Review: Addressing the challenges of Total Airport Management
On 22 November 2017, International Airport Review hosted a webinar in association with Leidos, which explored how best to deal with the complexities of airport ecosystems in the context of the whole airport process. Here Leidos colleagues John Bissett (Business and Account Director), Ade Edwards (Technical Director – Global Airports),…
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One ID: Preparing for end-to-end seamless travel across borders
Seamless passenger flow is a hot topic in passenger facilitation and although the industry has started to develop and implement this, preparation for the next phase cannot wait; a digital identity to be used globally. Here Annet Steenbergen, Chair of IATA’s Passenger Facilitation Working Group, aims to set out a…
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Morphing emerging tech into seamless travel experiences
Brian Cobb, Vice President of Customer Experience at Cincinnati / Northern Kentucky International Airport (CVG), explores how the airport is integrating non-traditional tech into the aviation ecosystem.
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Dublin Airport: Going beyond to deliver a seamless travel experience
Dublin Airport is seeing a continued positive trend in passenger numbers. John Seely, the airport’s Technology Projects Manager, explains here that creating a seamless and enjoyable travel experience is at the heart of everything the airport concentrates on for its customers.
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Budapest Airport smashes passenger record even before December rush
Traffic at Budapest Airport has broken another record, as the number of arriving and departing passengers exceeded 12 million by the end of November. As a result of the dynamic growth, more than one million passengers used the terminals of Budapest in November, for the first time ever.
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US airports press Congress to modernise nation’s infrastructure
A letter has been sent to Capitol Hill urging senators to improve aviation infrastructure across the USA.
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‘First cooperation agreement’ in the Europe-India market
Air France-KLM and Jet Airways signed a landmark 'Enhanced Cooperation Agreement' for the development of their operations between Europe and India.
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Perth Airport’s customer-centric culture recognised with Passenger Experience Award
Following significant investment in infrastructure and a renewed focus on imbedding a customer-centric culture, Perth Airport has shown to the judging panel of the inaugural International Airport Review Awards that it continues to go from strength-to-strength when it comes to enhancing the passenger experience.
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Faster, easier, friendlier: Exciting times ahead for LJLA
In an interview with International Airport Review, Mark Povall, Strategy Director at Liverpool John Lennon Airport (LJLA) explains that exciting times await the riverside airport with more growth to build on recent success, and an ambitious expansion programme driving the airport’s goals.
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Airport Awards 2017 winners announced!
In celebration of International Airport Review’s 20th anniversary year, we launched our inaugural Awards back in March 2017 to showcase the wealth of excellence, innovation and responsible development in today’s airport industry.
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Baggage Handling In-Depth Focus 2017
Lost and mishandled baggage is a continued fear of many passengers, and although huge improvements have already been made in this area, many experts believe further development is needed. But is more technology required to streamline processes, or is more time and money needed to train baggage handling staff?
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Seamless Travel In-Depth Focus 2017
To make seamless travel a reality, it is important for airports to collect, manage and share key real-time information about the passenger journey and about their own key assets such as security checkpoints and staff...
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20th Anniversary Supplement
As we celebrate our 20th anniversary, this special section takes a look at some key industry milestones, the evolution of both the airport and passenger journey and how International Airport Review has developed as a brand. We will also announce the winners of our inaugural International Airport Review Awards.
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International Airport Review – Issue #6 2017 – 20th Anniversary Edition
In this 20th anniversary edition of International Airport Review we celebrate the milestones that have shaped the industry and announce the winners of our successful inaugural Awards.
Chief Executive Officer
CEO
Chief Operating Officer
Head of Operations, Safety and Emergency
Chief Strategy Development Officer
Head of Operations
Airport General Manager
CEO
Chief Executive Officer