news
Another budget airline bites the dust as Cypriot airline suspends operations
Cobalt Air has suspended operations, leaving passengers stranded, as financial backing from potential investors were not found.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
whitepaper
Whitepaper: TUBTRAX – individual carrier system
TUBTRAX is a high-speed individual carrier system (ICS). Bags loaded in carriers are transported smoothly with high capacity and faultless tracking.
news
Edinburgh Airport wins UK Airport of the Year accolade
Edinburgh Airport was named Airport of the Year at the National Transport Awards, in a ceremony held on Thursday 11th October 2018 in London.
news
Malta International Airport welcomes over 700,000 passengers, again
Malta Airport's growth continues, witnessing in excess of 700,000 passengers through its terminals for the third consecutive month.
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Shannon Airport wins top award from European airline association
Shannon Airport, a Shannon Group company, has received major recognition overnight from the European airline community after being chosen as this year’s winner of the Airport of the Year Award from the European Regions Airline Association (ERA). This is the Airport’s third win, having secured the prestigious title in 2014…
whitepaper
Case Study: T2 project enhances Oslo Airport’s position
Ideally situated at the heart of Norway, Oslo Airport has always benefited from its strategic location. Not only is it the gateway for all domestic flights across the country, but it also serves as an important conduit for east-west intercontinental air traffic.
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Re-imagining the Indian aviation industry through Digi Yatra
Indian airports set for digital revolution as the Digi Yatra biometrics system intends to make passenger experience as seamless as possible.
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Auckland to use ground transport initiatives to help passenger flow
Auckland Airport has announced a suite of new ground transport initiatives in preparation for the ‘summer peak’, the busiest travel period of the year.
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Average security processing time reduced at Belfast City Airport
A new security search system is part of a £15 million infrastructure investment which includes a major upgrade and redevelopment of the departure lounge.
article
The what, why and how of the Luton Airport expansion
London Luton Airport has recently witnessed huge development in recent years, to accommodate its growing passenger numbers. Clive Condie, Airport Operating Partner at private investment house Ardian, takes us through how the expansion was shaped by passenger volumes.
news
Guadalajara Airport development appoints construction partner
The Design Solution has been appointed as the construction partner for the expansion of Guadalajara Airport as passenger numbers in Mexico continue to rise.
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IATA finds that human interactions are still integral to air travel
Despite the advances in automation and the masses of information available to passengers, they still desire face-to-face interactions.
webinar
Biometrics, the new normal: How to implement an end-to-end Seamless Flow programme
3 October 2018 | By Vision-box
Lining up and waiting at every airport chokepoint is a thing of the past. Contactless identity management via biometrics has become the essence of modern passenger experience. A seamless end-to-end journey where your face is your passport is core to the aviation digital transformation.
news
Manchester Airport – Leading the way to unparalleled airport experiences
Growth – it’s inevitable. Without it, business stagnates and withers, but with it, business thrives and flourishes. However, what happens when significant growth gives rise to serious questions about safety and customer satisfaction?
news
Primera Air ceases all future flights, leaving passengers stranded
Airline Primera has fallen in administration and has left passengers stranded all over Europe as the company was not covered by the CAA's ATOL scheme.
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